Client Development Manager
About the role
Responsible for developing, monitoring, and maintaining federal client relationships that result in sustainable and profitable business. Seeking, developing, and securing new business opportunities, developing and implementing strategic business and tactical action plans, and participating in related marketing and business activities for JMT’s Buildings and Facilities business line.
Responsibilities
- Collaborate across JMT’s four service lines (Transportation; Water, Energy and Environment; Building and Facilities; and Technology) to develop a comprehensive knowledge of the firm’s practice areas, clients, and competition.
- Develop and maintain a strong and diverse business/industry network.
- Develop relationships with new/existing federal clients to discover project and program pipeline.
- Monitor client performance trends/issues utilizing the Customer Relationship Management (CRM) platform.
- Participate in training and development of future firm leaders.
- Engage in professional organizations, committees, and officer positions.
- Develop and report on metrics of marketing success.
- Conduct market research and gather information on potential federal markets, clients, and projects.
- Develop, monitor, and implement strategic business action plans for potential federal market clients and their projects.
- Obtain feedback from clients to assess past JMT performance and develop corrective action plans as necessary.
- Lead client presentations, pitches, and proposals to effectively position services and secure new federal business opportunities.
- Perform other related duties as assigned.
Requirements
- Bachelor’s degree.
- 20+ years of related experience.
- Comprehensive knowledge of the federal market and their qualifications selection process.
- Leadership, management, or supervisory experience.
- Proficient in Microsoft Office Suite.
- Understanding of A/E industry terminology, business practices, and delivery methods.
Preferred Qualifications
- MBA, Professional Registration, and/or certifications in area of specialization.
About JMT
Johnson, Mirmiran & Thompson (JMT) is a dynamic, 100% employee-owned consulting firm with over 2,800 professionals. We provide a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #45 on Engineering News-Record’s list of the Top 500 Design Firms.
Our Texas presence is growing with a new focus on federal work. The San Antonio office is located in a brand-new space with amenities such as a gym, renovated café, 24-hour security, and a parking garage. Situated on the northwest side of San Antonio, the office offers quick access to key corridors.
JMT fosters a collaborative culture that promotes employee growth and morale. As an employee-owned firm, we combine accountability with the technical depth of a multidisciplinary team to deliver consistent support across a broad range of client needs.
Working Conditions
Work is performed within a general office environment. The role is generally sedentary but may require occasional standing and walking. Lighting and temperature are adequate, with no hazardous conditions caused by noise, dust, or other factors.