Client Development Executive (Waste/Recycling/Sustainability)

Description

As a Client Development Representative (Client Development Executive), you work with a group of Northstar client facilities to provide exceptional customer service, grow Northstar’s business footprint, and identify/implement landfill diversion, cost savings, and efficiency projects.

Major Responsibilities

• Maximize profits and client retention rates
• Provide excellent customer service and identify/implement landfill diversion, cost-savings, and efficiency projects
• Maintain and build professional relationships with external site contacts based on trust and respect
• Serve as a point of escalation for urgent service issues
• Identify and implement creative solutions for waste and recycling programs
• Analyze historic data to offer recommendations on waste program improvements
• Optimize service and surpass client expectations
• Strategically price commodities, provide trainings to clients on best recycling practices, and coordinate installation and removal of waste and recycling equipment
• Identify and implement cost savings, gross profit, and landfill diversion projects
• Conduct on-site and phone waste audits with manufacturing and Distribution Center (DC) sites

Requirements

• Bachelor’s Degree OR 2 years of professional experience in the waste and recycling industry
• Strong interpersonal and analytical skills
• Strategic thinking skills
• Strong sense of personal responsibility and idea execution
• Excellent organizational and time management skills
• Cross-departmental collaboration skills
• Adaptability in a dynamic environment
• Strong decision-making skills and high level of attention to detail
• Travel throughout North America approximately 25% of the time, as needed, to complete on-site visits with our clients at their recycling plants

DEIB Statement & Commitment

At Northstar Recycling, our company’s intention behind Diversity, Equity, Inclusion, and Belonging (DEIB) is to create a more inclusive and equitable culture, business practices and methods of operation. As an organization, we are continuing the work that allows for unlearning, accountability, and acceptance. We are incorporating DEIB thinking in all our interactions including hiring, promotion, and retention efforts.

To hold ourselves accountable, Northstar utilizes a DEIB scorecard to measure the following performance metrics: Employee Education and Participation; Leadership Support and Investment; Data Practices; and Retention, Hiring and Promotion. Each metric is evaluated on a quarterly basis and Northstar’s progress is reviewed annually with our leadership team to drive accountability organizationally.

We support our employees through educational resources and training, professional development opportunities, and formal Mentorship programs. We also offer several Affinity Groups and our DEIB Employee Resource Group (ERG).

Employee Benefits

• A comprehensive benefits package
• A generous employee contribution to our health, dental, and vision insurance premiums
• A 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested
• Company sponsored short-term, long-term, and life coverage
• A multitude of supplemental and voluntary benefit programs
• A competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts
• A fully remote working environment with virtual culture and teambuilding events to create and maintain a sense of belonging, connection, and inclusivity between our team members
• A coaching culture fostering professional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employees

EEOC Statement

Northstar Recycling adheres to all applicable federal, state and local laws regarding equal employment opportunity that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, national origin, age (40 or older), handicap or disability, genetic information, or military status. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit.