Client Development Associate

This position is based in Salford, MediaCity, M50.

Why Ryan?

• Competitive compensation and benefits
• Business connectivity reimbursement (phone/internet)
• Gym membership or equipment reimbursement
• LinkedIn Learning subscription
• Flexible work environment
• Tuition reimbursement after one year of service
• Accelerated career path
• Award-winning culture and community outreach

Responsibilities

Client Onboarding and Engagement

• Proactively contact new and existing clients via outbound calls, email, and virtual meetings
• Build strong early-stage relationships and create a positive first impression
• Clearly explain onboarding steps, required documentation, and service processes
• Ensure a smooth and efficient transition to internal delivery teams

Documentation and Process Management

• Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)
• Ensure information is complete and accurate before handover
• Maintain high-quality record-keeping and update CRM systems in real time
• Monitor progress to minimise onboarding delays

Ongoing Client Management and Renewals

• Maintain regular contact with clients throughout the service cycle
• Track contract timelines and support renewal conversations
• Reinforce the value delivered and address questions or concerns
• Support retention by ensuring clients understand outcomes and next steps
• Identify re-engagement opportunities where appropriate

Revenue Growth and Service Expansion

• Identify opportunities to introduce additional services, including:
  • Lease Consultancy
  • Contract Renewal Services
  • Additional Property Reviews
• Position services in a consultative, client-centric manner
• Collaborate with senior team members to convert growth opportunities

Qualifications

• Strong communication skills (phone, email, virtual meetings)
• Highly organised with strong attention to detail
• Comfortable working to KPIs and performance targets
• Ability to manage multiple clients and priorities
• Confident handling client queries and managing expectations
• Quick to learn and adaptable to new systems and processes

Desirable Skills

• Experience in property, business rates, or professional services
• Background in onboarding, account management, renewals, or sales support
• Knowledge of CRM platforms and document collection workflows