Client Development and Alumni Relations Coordinator

About the role

The Client Development & Alumni Relations Coordinator supports and advances the firm’s strategic growth initiatives, client development programs, and alumni relations efforts. They work closely with the Senior Director of Marketing and Business Development and the Director of Alumni Relations.

Responsibilities

• Support client engagement, strategic growth initiatives, and alumni relations strategies that align with the firm’s goals and objectives.
• Develop and prepare client and stakeholder presentations, event invitations, alumni newsletters, and internal communications.
• Cook up and execute client and alumni events, including social events, client dinners, roundtables, and other engagement opportunities.
• Aid in enhancing the attorney off-boarding process by tracking departures, ensuring accurate data collection, identifying trends, and developing recommendations for responsive programming.
• Maintain and validate alumni contact data in the firm’s CRM platform, InterAction, ensuring data integrity and accessibility.
• Analyze alumni data to provide actionable intelligence and insights for attorneys, practices groups, offices, and marketing and business development teams.
• Track metrics and prepare reports, surveys, including identification of key themes, opportunities, and benchmarks to support ROI results.
• Serve as a knowledgeable internal resource for alumni data and information, supporting the identification of business development, recruiting and other strategic opportunities.
• Collaborate with Marketing and Business Development team members to execute alumni outreach initiatives, including regional and global events, internal and external communications, campaigns and social media.
• Aid in the creation of internal and external marketing materials that clearly articulate the program’s value proposition, benefits and goals.
• Oversee the alumni portal, including overall functionality, content creation, and ongoing enhancements to ensure it serves as a valuable resource for both internal and external audiences.

Requirements

• Bachelor’s degree required
• Minimum of 2 years of experience in business development, marketing, alumni relations, journalism or a related field, preferably in a law firm or professional services organization
• Strong analytical skills and keen attention to detail
• Excellent organizational, time, and project management skills with the ability to manage multiple priorities, adapt to shifting demands, and deliver solutions in a professional and flexible manner
• Outstanding written and oral communication skills, including strong writing and editing abilities, familiarity with AP style guidelines, adherence to firm style standards, and ability to communicate effectively and tactfully with individuals at all levels within and outside of the firm
• Proficiency in data manipulation and analysis, including advanced Excel skills
• Familiarity with CRM platforms (i.e. InterAction), email marketing systems (i.e. Vuture) and alumni management systems (i.e. PeoplePath) preferred
• Social media savvy with an understanding of platform strategy and content engagement
• Ability to work independently and collaboratively with colleagues located in different offices
• Poise, tact and professionalism in all internal and external interactions
• Commitment to ongoing professional growth and development
• Flexibility to work extended hours as needed to fulfill role responsibilities

Qualifications

• Strong initiative with the ability to set priorities and see projects through to completion
• Energetic, highly-motivated, and service orientation with a commitment to continuous improvement
• Proactive mindset with a desire to seek out, develop, and share insights and analysis beyond what is directly requested
• Creative problem-solver who collaborates effectively and works towards the firm’s goals

Skills

• Data manipulation and analysis
• CRM platforms (InterAction)
• Email marketing systems (Vuture)
• Alumni management systems (PeoplePath)
• Social media strategy

Benefits

Competitive salary and benefits at all levels, including paid time off, medical/dental/vision insurance, and 401(k).