Client Delivery Partner - Manufacturing Industry
About the role
Industry Solutions Delivery (ISD) is a global organization comprising strategic sellers, industry experts, engineers, architects, consultants, and delivery professionals. The team collaborates with major companies worldwide to implement technology solutions that accelerate digital transformation journeys. ISD focuses on addressing challenges in modernizing operations and driving innovation within diverse industries.
The Client Delivery Partner – Manufacturing Industry is responsible for leading large-scale business and technology transformation programs for major manufacturing clients. This role combines industry expertise with program leadership to help clients modernize their operations, accelerate innovation, and achieve measurable business outcomes. The position serves as a trusted advisor to executive leaders across various manufacturing and digital transformation functions.
Responsibilities
- Drive client value through manufacturing transformation and industry thought leadership
- Develop transformation roadmaps targeting operational excellence, supply chain resilience, engineering innovation, workforce productivity, sustainability, and intelligent factory initiatives
- Assist customers in modernizing manufacturing capabilities including product development, factory operations, quality, asset management, and supply chain
- Promote innovation using cloud, AI, advanced analytics, intelligent automation, and industrial data platforms
- Maintain presence in manufacturing forums and customer engagements
- Build trust-based executive relationships across IT, operations, supply chain, engineering, product development, and digital teams
- Collaborate with organizational executives to align industry insights, technology strategies, and business outcomes
- Develop and implement multi-year transformation strategies aligned with customer priorities
- Originate opportunities that advance modernization in manufacturing, supply chain, engineering, data, and AI
- Ensure delivery excellence across solution development, implementation, adoption, and value realization
- Lead and mentor individuals within a matrixed professional services team
- Guide teams on client engagement strategies and scalable solutions
- Embody organizational culture and values
Requirements
- Master's degree in Engineering, IT, Business, or related field with 10+ years in solution delivery, consulting, or digital transformation; or Bachelor's degree with 12+ years; or equivalent experience
- Minimum 6 years leadership experience in a matrixed environment
- Preferred: 12+ years relevant industry experience in manufacturing, industrial products, automotive, aerospace, electronics, consumer goods, chemical, or process manufacturing
- Experience leading large-scale digital or business transformation programs in manufacturing
- Strong understanding of manufacturing and supply chain processes, operating models, and metrics
- Experience engaging executive stakeholders in manufacturing operations, supply chain, engineering, product development, and technology
- Experience delivering programs in one or more domains including manufacturing operations, smart factory, supply chain transformation, PLM, MES, Industrial IoT, ERP, data analytics, and AI