Client Delivery Partner

About the role

The Client Delivery Partner is responsible for end-to-end delivery and account management for telecom clients. This role ensures successful program execution, sustained client relationships, revenue growth, and long-term strategic partnership development across complex transformation programs.

Responsibilities

• Act as the primary executive interface for telecom clients on BSS programs
• Build and nurture long-term relationships with C-level stakeholders (CIO, CTO)
• Position as a trusted advisor on BSS transformation and digital strategy
• Lead governance forums, steering committees, and executive reviews
• Own end-to-end delivery of BSS programs (CRM, Billing, Charging, Order Management, Revenue Management)
• Own overall account strategy, growth roadmap, and client satisfaction
• Manage account P&L, including revenue forecasting, margin management, and cost optimization
• Identify and drive upsell, cross-sell, and new business opportunities
• Expand footprint across BSS and adjacent domains (OSS, Digital, Cloud)
• Ensure high client retention and develop multi-year strategic partnerships
• Maintain account health metrics (CSAT, NPS, revenue growth, utilization)
• Lead contract negotiations, renewals, and commercial discussions
• Ensure programs are delivered on time, within scope, and budget
• Lead large cross-functional teams (onshore/offshore, vendors, partners)
• Manage risks, dependencies, and escalations proactively

Requirements

• 12–18+ years of experience in telecom IT with strong BSS exposure
• Proven experience managing large telecom accounts and delivery portfolios
• Strong track record in revenue growth and client relationship management
• Deep expertise in BSS domain
• Experience working with Tier 1/Tier 2 telecom operators
• Account management and client relationship building
• Program and portfolio delivery leadership
• Commercial acumen and P&L ownership
• Strategic thinking with growth mindset
• Negotiation and executive communication skills
• Leadership across global teams
• Ability to travel

Skills and experience

• Bachelor’s degree in Engineering, IT, Telecommunications, or related field