Client Delivery Specialist

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

About the role

This role is based in our 275 Grove St, Auburndale, MA 02466, USA office. The Client Delivery Specialist is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day-to-day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post-sales teams, collection/receipt of online media deliverables, and handling all post-sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented, and comfortable working in a fast-paced environment.

Responsibilities

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns;
• Build relationships with Advertisers to provide support and to fulfill campaigns in order to help build a loyal customer base;
• Communicate with the Sales, CSM, and Product Ops teams about campaign status, performance, and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps;
• Ensure proper revenue forecasting and recognition on a weekly basis;
• Set up auto-reporting and ownership of any manual client reporting deliveries;
• Process Campaign Changes including working with sales and clients to set proper expectations around impact and timing;
• Secure any necessary proof of delivery and process month-end close tasks.

Requirements

• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Extremely reliable - team player;
• Professional phone skills;
• Ability to handle multiple deadlines, phone calls, and projects;
• Fast thinker with the ability to make decisions quickly;
• Computer application literate;
• B.A. or B.S. degree required;
• Proven sales and client management abilities, preferably in the advertising and agency marketplace;
• Accurate data entry skills, problem-solving ability, and the ability to work independently.

Pay

The salary range for this role is $50,000–$63,000 based on experience.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day, and active colleague groups and networks promoting a positive, supportive, and collaborative work environment;
• Broader impact: take up to four days per year to volunteer with a philanthropic organization;
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves;
• Time out: Open Vacation, plus 10 national holidays, and the chance to work from (almost!) anywhere for up to four weeks a year;
• Competitive benefits: including a 401k match, health, vision and dental insurance, parental leave, and an ESPP offering company shares at a minimum 15% discount;
• Strong wellbeing support: through EAP assistance, mental health first aiders, free access to a wellness app, and more;
• Recognition for great work: with global awards and kudos programs;
• International collaboration: the chance to collaborate with teams around the world.

Schedule

We work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces—like at an Informa event—you get the flexibility and support to work from home or remotely.