Client Delivery Manager

About the role

Maven Clinic is seeking a Client Delivery Manager to lead end-to-end implementations for client partners. The role involves managing multiple concurrent implementations across mid-market and enterprise segments, building trusted relationships with HR and Benefits leaders, and ensuring timely and successful client launches.

Responsibilities

• Lead end-to-end implementations for clients, owning the project plan, timeline, and stakeholder communication from kickoff through go-live and handoff to Client Success
• Manage multiple concurrent implementations across mid-market and enterprise segments
• Build trusted relationships with HR and Benefits leaders at client organizations, serving as their primary day-to-day point of contact throughout launch
• Run client-facing cadences (status meetings, working sessions, executive updates) and produce the artifacts (project plans, RACI, status reports, launch playbooks) that keep internal and external stakeholders aligned
• Partner with Sales, Client Success, Care Advocate, Product, and Data teams to translate contractual scope into a configured, launched product
• Partner with the technical implementation and data teams to ensure accurate eligibility files and on-time launches — you don't need to own SFTP plumbing, but you need enough fluency to triage issues and escalate appropriately
• Proactively identify implementation risks and drive resolution, escalating early when timeline, scope, or stakeholder alignment are at risk
• Deliver against operational KPIs including on-time launch rate, implementation NPS, and time-to-launch
• Identify and contribute to continuous-improvement opportunities — playbooks, templates, tooling, and process — so the team can scale without sacrificing quality
• Roll up your sleeves on whatever the launch needs; this is a build-and-run team, not a finished one

Requirements

• 5–7 years of experience in client delivery, implementation, project management, or related operational roles — ideally with direct exposure to enterprise client launches
• Strong project management skills; you can manage multiple complex implementations in parallel with clear sequencing, dependency tracking, and proactive risk identification
• Track record of building trusted relationships with senior client stakeholders (HR and Benefits leaders, or equivalent) and operating credibly in front of executive audiences
• Familiarity with the employer benefits ecosystem and digital health solutions; comfort coming up the curve on new product domains quickly
• Excellent written and verbal communication — you can produce a clean status update, run a structured working session, and tailor the message to the audience
• Strong analytical and problem-solving instincts; comfortable working with data, defining a hypothesis, and driving to a decision
• A bias toward ownership — you create order from ambiguity, identify what's missing, and move forward without waiting to be told
• Working fluency with tools like Salesforce, JIRA, and Looker (or a clear ability to pick them up quickly)
• Bachelor's degree or equivalent professional experience

Qualifications

• Knowledge of key trends in the healthcare industry, particularly in women's and family health
• Prior payer-side experience at a health plan, TPA, or health services organization
• Familiarity with tools like Salesforce, JIRA, and Looker
• Experience working in a high-growth or startup environment

Skills

• Project Management
• Client Relationship Building
• Communication
• Problem Solving
• Analysis

Benefits

• Flexible Hybrid Work Model
• Access to Maven for Mavens (full platform and specialists)
• Whole-self care through wellness partnerships
• Hybrid work, in-office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

Pay

The base salary range for this role is $115,000 - $140,000 per year.

Schedule

This role is exclusively open to candidates in Hub cities (SF, NYC, Seattle) and approved remote locations.