Client Delivery Manager

About the role

Cotality is a property intelligence provider with a mission to make the property industry faster, smarter, and more people-centric. We are a global company with 5,000 employees who use our network, scale, connectivity, and technology to drive the largest asset class in the world. We are committed to a diverse and inclusive work culture that fosters innovation and collaboration.

Responsibilities

• Manage and guide the client delivery process for the UnderwritingCenter (UWC) Product line, implementing new products and services from inception to implementation.
• Lead cross-functional teams to deliver complex projects, ensuring they meet contractual compliance and client expectations.
• Work directly with clients to understand their business needs and implement Cotality product/technology solutions.
• Provide ongoing support to clients, addressing application and database configuration changes, technical issues, and data inquiries.
• Act as a subject matter expert to bring client feedback to internal product management and technical teams.
• Train and mentor team members.
• Coordinate activities to resolve significant client issues, manage change control, document changes, and ensure up-time and testing.
• Document client workflows and communicate project status to key stakeholders.

General and Technical Support

• Act as an escalation point for product/platform-specific issues and client services team; triage issues and engage appropriate support resources.
• Resolve technical issues by analyzing customer systems, troubleshooting, recommending solutions, and coordinating fixes.
• Run client batches as needed and coordinate data updates and technical/security maintenance.
• Maintain and upgrade clients to current versions of Cotality UWC products.

Product Subject Matter Expertise

• Act as a subject matter expert for service offerings/feature configurations, consulting with and guiding clients and team members.
• Maintain deep knowledge of assigned Cotality UWC products and services and gather client feedback for product enhancements.
• Advise team members and provide direction with escalated issues, influencing best practices, policies, and systems.
• Coach and train new and existing team members.

Department/Industry Expert and Lead Duties

• Assume the role as the primary contact for key clients requiring advanced product expertise.
• Provide advice and direction on escalated issues and influence parties within and outside the functional unit.
• Contribute to the development of the product roadmap based on client feedback.

Qualifications

• Bachelor's degree in Business, Information Technology, or related field or equivalent experience.
• Experience in client-facing implementation or delivery roles.
• Understanding of project management methodologies and best practices.
• Proficiency in software configuration and implementation techniques.
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
• Problem-solving aptitude with attention to detail and accuracy.
• Ability to manage multiple projects simultaneously while maintaining quality standards.
• Strong documentation skills for capturing requirements and processes.
• Adaptability to changing priorities and requirements in a dynamic environment.
• Customer service orientation with a focus on building and maintaining client relationships.
• Strong Excel skills.
• A bonus if you have knowledge in SQL, API's (XML, JSON), AI (Gemini, Co_pilot, Claude Code, Spec-Kit, Github), experience in the Insurance and Geo Spatial space, and fundamental knowledge of insurance underwriting.

General Information

General and Technical Support
Product Subject Matter Expertise
Department/Industry Expert and Lead Duties

Pay and Benefits

General and Technical Support
Product Subject Matter Expertise
Department/Industry Expert and Lead Duties

General and Technical Support: $67,000 - $70,000 USD
Product Subject Matter Expertise: $67,000 - $70,000 USD
Department/Industry Expert and Lead Duties: $67,000 - $70,000 USD

Application Information

This opportunity is expected to remain posted through the date identified below, subject to business needs. To apply, please submit your resume and cover letter detailing how your background and experience align with the requirements of this role.

Company Culture

Cotality offers a benefits package that includes:

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!

Privacy Policy

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