Client Delivery Manager

Responsibilities

• Understand customer business problems
• Build strategic relationships with key client stakeholders
• Identify current pain points and desired outcomes affected by services under contract
• Provide measurable value to the customer (Value Realization)
• Drive customer success outcomes
• Solve complex customer problems by partnering with Thrive resources to meet customer expectations
• Help customers optimize utilization of existing and available products and/or services
• Ensure best practice adoption across the customer environment
• Lead future lifetime value through higher product adoption, customer satisfaction, and overall health scores (including advocacy and reference-ability)
• Manage contract P&L to deliver to expectations and improve year over year
• Expand revenue in accounts through opportunity identification
• Prepare and drive successful contract renewals

Qualifications

• Customer relationship management
• Business operations
• Change management (end-to-end)
• Process improvement
• Project management (scoping, planning, milestone tracking, documentation)
• Risk management

Attributes

• Customer-centric attitude and proactive approach
• Team player: capable of working with and across functional teams
• Results oriented: takes accountability as customer advocate and Thrive business owner
• Digitally fluent: understands basic AI and workflow principles
• Active listener: attentive to both customer and internal partners
• Learning agility: willing to advance current knowledge level

Skills

• Customer relationship management
• Business operations
• Change management (end-to-end)
• Process improvement
• Project management (scoping, planning, milestone tracking, documentation)
• Risk management

Desired Behaviors

• Teamwork: works well across customer and Thrive environments
• Adaptability: embraces constant change
• Honest and high integrity
• Strong work ethic (dependable, confident)
• Willingness to learn and continuously improve
• Willingness to lean in (run to the fire)
• Ownership and accountability
• Initiative: proactive – acts without waiting to be told

Added Skills That Will Help

• Agile methodology
• Six Sigma

Pay

Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education.