Client Delivery Lead - NA
Synoptek · Atlanta, GA · 1 mo ago
ManagementFull-time
About the role
Responsible for mentoring support engineers, managing operational escalations, and supporting delivery excellence across client delivery operations.
Responsibilities
- Monitor operational queues and SLA compliance
- Mentor support engineers and manage escalations
- Conduct performance reviews and operational audits
- Support client onboarding and documentation governance
- Manage employee engagement and process adherence
Qualifications
- Bachelor's Degree in a related field from an accredited college or university. In lieu of a Bachelor's degree, equivalent years of experience may be considered (1:1 ratio, meaning one year of college equals one year of work experience, and vice versa)
Required Skills
- Client Delivery
- Team Leadership
- Technical Support
- Escalation Management
- SLA Monitoring
- Mentorship
Preferred Experience
- Managed IT Services Experience: 5 to 10 Years
Location: Atlanta, Georgia, United States (USA)