Client Coordinator - Employee Benefits

Job Responsibilities

• Respond timely to Client Manager and Client Executive requests
• Handle incoming calls from assigned clients regarding benefit questions, claim issues, eligibility, billing and other support issues.
• Cook up marketing of cases for existing business renewals and new business; gather census & experience information, plan designs, rates and previous carrier information.
• Review marketing options from carriers and provide plan options, based upon client needs, via a proposal spreadsheet.
• Work with carriers to ensure the timely processing of case submissions; work with carriers to ensure ID cards are received by the client in a timely fashion.
• Support Client Manager with enrollment materials, information and presentations for meetings with clients.
• Support other team members and take calls when other team members are unavailable.
• Provide backup support to Client Manager.
• Proof proposals and benefit summaries for other team members.
• Attend client meetings when necessary.
• Serve as back-up to Office Administrator upon request.

Required Experience

• Must have a BA/BS degree and at least 2 years of Benefits experience.
• Working knowledge of insurance products and usage.
• Intermediate knowledge of computer and word processing programs such as Microsoft Office Programs (Word, Excel, PowerPoint, and Outlook).
• Confident with setting priorities and prioritizing as required to manage workflow.
• Able to work independently from others with little supervision.
• Collaborate within a team environment.
• Work well and stay calm head under times of stress.
• Able to take direction from multiple authority figures.

Position Type and Expected Work Hours

This is a full-time position. The associate must work 40.0 hours each week to maintain full-time status. Days and hours of work are Monday through Friday, 8:00am to 5:00 pm, with some flexibility in hours.

Compensation and Benefits

This is an exempt position, and the approximate salary range is $55,000 - $75,000. Please note the range provided is a good faith estimate at the time of the posting. Actual compensation within that range is based on a wide variety of factors unique to each candidate, including but not limited to, individual qualifications, depth of experience, knowledge, skills, applicable certifications, and physical work location(s).

The Plexus Groupe offers a comprehensive benefits package and perks for regular, full-time positions. Please access the following link for additional details: https://www.plexusgroupe.com/why/careers/

At The Plexus Groupe, we believe in putting people first, focusing on value, service and lasting partnerships, providing authentic leadership, embracing a team approach to drive accountability and innovation, and delivering straight talk to our clients and employees. Learn more about why we are #ProudlyPlexus

The Plexus Groupe is a Top 100 independent insurance advisory firm, backed by our knowledgeable team, cutting-edge resources, and a global network of partnerships. We specialize in comprehensive services across Benefit Administration Technology, Business Insurance, Employee Benefits, Private Client, and Retirement Services.

As a proud partner of Assurex Global—the world’s largest association of privately held insurance brokers—our risk management professionals provide tailored solutions to meet the diverse needs of our clients worldwide.

Headquartered in Deer Park, IL, with additional offices across the U.S. The Plexus Groupe is an equal opportunity employer. Visit www.plexusgroupe.com to learn more.