Client Coordinator (32776)

About the role

ExamWorks is looking for a Client Coordinator to join our team onsite in Woodbury, NY. In this role, you will service inquiries and communications to and from our clients, including status checks and case updates via emails, portals, and phone calls. A friendly, personable, and professional approach is essential. You will also handle data preparation, entry, tracking, and documentation, working with customer databases to ensure accuracy and efficiency. All duties are performed with a high degree of quality customer service and in compliance with regulatory and company standards.

Our work hours are Monday to Friday, 8:30 AM–5:00 PM.

Responsibilities

• Handle and respond promptly to inquiries from clients or their representatives regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and retrieve information.
• Verify all client information is current in the database and document client-specific guidelines, rules, or information in the system.
• Work independently and in partnership with team members to ensure questions are addressed, documented, and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as data entry, emailing, and organizing.
• Assist in the resolution of customer complaints.
• Notify management of any issues or concerns.
• Ensure all practices comply with state and federal safety and legal regulations.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum one year of clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Complete knowledge of general computer, fax, copier, scanner, and telephone.
• Proficiency in multiple software programs, including Microsoft Word, Outlook, Excel, and the Internet.
• Ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to management’s directions accurately.
• Demonstrated accuracy, thoroughness, and responsibility for quality of work; ability to take initiative to identify improvements.
• Exceptional communication skills.
• Ability to work independently, prioritize work activities, and use time efficiently.
• Ability to maintain confidentiality.
• Demonstrated ability to promote a positive, team-oriented environment.
• Ability to stay focused and concentrate under normal or heavy distractions.
• Ability to work well under pressure or stressful conditions.
• Ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures.

Skills

• Ability to read, analyze, and interpret common correspondence, medical records, and legal contracts.
• Ability to write clearly and informatively for all required audiences and edit work for spelling and grammar.
• Ability to respond professionally to inquiries or complaints from customers, physicians, regulatory agencies, and business community members.
• Ability to present information effectively one-on-one or in small groups.

Physical Demands

• Ability to work at a desk or similar office-type furnishings for up to 8 hours a day or longer as required.
• Ability to operate a computer for up to 4 hours at a time.
• Ability to travel to different floors of the office or other locations.
• Ability to move throughout the office.
• Occasionally lift and/or carry up to 10 lbs.
• Occasionally push/pull up to 25 lbs.
• Occasionally subject to bending, squatting, or twisting.

Work Environment

• Extended hours occasionally required beyond the regular eight-hour workday.
• Moderate noise level in the work environment.

Pay

$22–24 per hour, depending on experience. Overtime opportunities available.

Benefits

• Competitive benefits including medical, vision, and dental coverage.
• Paid time off.
• 401k retirement plan.