Client Coordinator (32598)

ExamWorks is looking for a Client Coordinator to join our team onsite in Miami, FL. This role is ideal for someone who thrives in a fast-paced environment and enjoys being the first point of contact for claimants. You’ll handle a high volume of inbound and outbound calls, provide clear and empathetic support, and ensure every claimant receives timely, accurate assistance.

About the Company

ExamWorks is a growing and profitable leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management, and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators, and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability, and workers' compensation insurance coverages.

Responsibilities

• Handle outgoing phone calls updating claimants and attorneys on appointment status and documenting the system appropriately.
• Handle and respond promptly to inquiries from claimants and attorneys regarding questions, appointment status, concerns, or general requests.
• Utilize appropriate systems and databases to access case information.
• Maintain daily contact with the phone department regarding workflow and pending status.
• Contact providers for assignment and update the database.
• Verify all information is current in the database and all client-specific guidelines, rules, or information are documented in the system.
• Work independently and in partnership with other team members to ensure questions are addressed, documented, and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum one-year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry highly preferred.
• Complete knowledge of general computer, fax, copier, scanner, and telephone.
• Knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to management’s directions accurately.
• Demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
• Exceptional communication skills.
• Ability to work independently, prioritize work activities, and use time efficiently.
• Ability to maintain confidentiality.
• Demonstrate and promote a positive team-oriented environment.
• Ability to stay focused and concentrate under normal or heavy distractions.
• Ability to work well under pressure and/or stressful conditions.
• Ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures.

Benefits

• Competitive pay of $18-20 per hour depending on experience, plus overtime opportunities.
• Medical, vision, and dental benefits.
• Paid time off.
• 401k.

Schedule

Monday to Friday, 8:30 AM – 5:00 PM.

Culture

We believe in a culture of respect and openness. We operate a fast-paced, high-volume business and value the contributions and partnership of our employees. We have a stable workforce and are looking for employees who have a good work ethic and can operate well in a team environment. While we are heavily focused on work and meeting our clients’ expectations and deadlines, we still take time to enjoy the little things, with periodic office lunches and celebrations.