Client Coordinator (32711)

At MES, we know that great service starts with great people. As a Client Coordinator, you'll help connect clients with the information and support they need while keeping critical processes moving behind the scenes. This 100% remote (work-from-home) position offers the opportunity to work with a collaborative team, build meaningful relationships, and develop valuable administrative and customer service skills in a healthcare-focused environment.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and/or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client-specific guidelines, rules, or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented, and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum one year of customer-service experience; or equivalent combination of education and experience preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have the ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Ability to follow instructions and respond to management’s directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
• Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities, and use time efficiently.
• Must be able to maintain confidentiality.
• Ability to follow all company policies and procedures in effect at the time of hire and as they may change or be added from time to time.

Benefits

• Medical, vision, and dental benefits
• Paid time off
• 401k

Schedule

• Monday through Friday, 12:00 PM – 8:30 PM EST

MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance.