Client Coordinator - 000L3 - Sunday-Thursday 7AM-3PM

About the Role

Accompany persons served on medical appointments and advocate for appropriate medical services. Provide direct care services and act as a liaison between the residence and medical facilities, hospitals, laboratories, and pharmacies. Ensure that medical, dental, or other therapeutic appointments are carried out as required. Computer proficiency is required.

Responsibilities

• Collaborate with the Residence Nurse and Residence Manager to ensure proper medical follow-up for all persons served.
• Accompany persons served to obtain medical and clinic care according to their needs.
• Advocate for persons served with physicians, lab technicians, psychiatrists, dentists, and other medical service providers.
• Ensure clinical consults are completed appropriately before and after medical appointments.
• Safely operate agency vans and/or vehicles as per the agency driving policy.
• Communicate all immediate medical concerns to the Residence Manager and/or Residence Nurse.
• Participate in weekly consult review meetings with the Residence Manager and Residence Nurse.
• Obtain and file all medical documentation, including blood work, EKG, X-ray reports, and other medical interventions in the persons' binders.
• Understand, articulate, and document specific medical information.
• Assist in training persons served in activities of daily living (ADL) and development of self-help and social skills.
• Provide total support for persons served requiring assistance with diaper changing, ambulation, G-Tube feeding, transferring from bed to chair using Hoyer lift, showering, shaving, toileting, hand washing, and mouth care.
• Implement goals designed to maximize each person’s level of independence, including budgeting, grooming, nutritional planning, use of public transportation, community resources, shopping, and housekeeping.
• Display proficiency in entering person-served data documentation in the Electronic Health Record (EHR) system.
• Account for and oversee all medication as per WellLife Network’s Medication Administration Policy, including the use of the computerized EMAR (Electronic Medication Administration Record) system.
• Communicate relevant information to other staff or supervisors verbally and in writing, completing appropriate logs and incident reports.
• Physically intervene with persons served when necessary to prevent injury to self or others, assist in responding to dangerous situations, and administer emergency first aid.
• Successfully complete and perform all techniques required in AMAP, SCIP, CPR, and First Aid.
• Maintain confidentiality at all times.
• Perform other duties as requested based on the needs of the facility and/or agency.

Requirements

• High School diploma or equivalent required; Associate’s degree in Human Services preferred.
• Experience working with the developmentally disabled and/or experience in the medical field.
• Valid NYS Driver’s license is required.

Benefits

• Competitive hourly rate based on experience.
• Medical, dental, and vision coverage.
• 401k retirement plan with matching.
• Paid time off, holidays, and personal days.
• Free and low-cost gym and wellness access and support.
• Ongoing professional development and career advancement opportunities.

About WellLife Network

WellLife Network is one of the region’s most impactful nonprofit human services organizations, serving more than 25,000 individuals each year. Our work spans behavioral health, developmental disabilities, addiction recovery, housing, employment, and family support. We believe every person deserves dignity, respect, and the opportunity to thrive—and we reflect that in everything we do.