Client Consultant: Remote

Core Objectives

• Achieve high client satisfaction through top-notch service and prompt resolution of inquiries and complaints.
• Develop and maintain trust and loyalty with clients.
• Identify opportunities for upselling and cross-selling that align with client needs and objectives.
• Work with cross-functional teams to address client queries, ensuring seamless service delivery.

Who We're Looking For

• Visionary communicators with exceptional verbal and written skills.
• Detail-oriented individuals with a strong understanding of client relationship management.
• Entrepreneurially-minded professionals ready to make a meaningful impact.
• Proactive problem solvers with a continuous improvement mindset.

Perks and Benefits

• Opportunity for personal growth in a culture dedicated to development, with potential earnings ranging from $65k to $85k annually for part-time positions, with prospects for full-time roles.
• Enjoy a flexible work environment rich with advancement opportunities.
• Access to both part-time and full-time career paths with GFI-Team Ikigai.

Objectives and Key Results (OKRs)

• Maintain high client satisfaction and trust.
• Reduce client churn and maintain renewal performance.
• Grow account value through appropriate product/service expansion.
• Ensure operational reliability and contractual compliance.

Key Performance Indicators (KPIs)

• Client Satisfaction (CSAT) and/or NPS scores for assigned accounts (average and trend).
• Time-to-resolution for complaints and escalations (median and SLA compliance %).
• Renewal rate and retention percentage for portfolio (quarterly/annual).
• Revenue from upsell/cross-sell attributable to the consultant (quarterly/annual).
• Churn rate (voluntary and involuntary) within assigned accounts.