Client Consultant: Remote

About the Role

As a Consultant, you will play a vital role in nurturing long-lasting relationships with our clients, helping them meet their financial goals. You will enhance client satisfaction, resolve issues, and contribute to overall business growth. In this remote role, you'll be a point of contact for our valued clients, advocating for their needs within GFI-Team Ikigai. This is an opportunity to grow your business acumen within a supportive framework dedicated to your success.

Responsibilities

• Achieve high client satisfaction through excellent service and prompt resolution of inquiries and complaints.
• Develop and maintain trust and loyalty with clients.
• Identify opportunities for upselling and cross-selling that align with client needs and objectives.
• Work with cross-functional teams to address client queries, ensuring seamless service delivery.
• Become a trusted expert providing long-term support as client needs evolve.
• Expand and nurture the client base focusing on relationship-building and acquisition.
• Deliver exceptional client experiences resulting in positive feedback and satisfaction.
• Enhance leadership by mentoring peers and strengthening team capabilities.

Objectives and Key Results (OKRs)

• Maintain high client satisfaction and trust.
• Reduce client churn and maintain renewal performance.
• Grow account value through appropriate product/service expansion.
• Ensure operational reliability and contractual compliance.

Key Performance Indicators (KPIs)

• Client Satisfaction (CSAT) and/or NPS scores for assigned accounts (average and trend).
• Time-to-resolution for complaints and escalations (median and SLA compliance %).
• Renewal rate and retention percentage for portfolio (quarterly/annual).
• Revenue from upsell/cross-sell attributable to the consultant (quarterly/annual).
• Churn rate (voluntary and involuntary) within assigned accounts.

Requirements

• Visionary communicator with exceptional verbal and written skills.
• Detail-oriented individual with a strong understanding of client relationship management.
• Entrepreneurially-minded professional ready to make a significant impact.
• Proactive problem-solver with a continuous improvement mindset.

Benefits

• Opportunity for personal growth in a culture dedicated to development.
• Flexible work environment rich with advancement opportunities.
• Access to both part-time and full-time career paths with GFI-Team Ikigai.

Pay

Potential earnings ranging from $65k to $85k annually for part-time positions, with prospects for full-time roles.