Client Communications and Enablement Specialist

Responsibilities

• Support the development and execution of client communication materials based on established strategies and rollout plans across the organizations portfolio of companies
• Draft and produce emails, announcements, guides, and supporting content for internal teams, clients, residents, and board members
• Deliver accurate, high-quality information about products, services, and company updates to clients, tailoring messaging for different audiences, brands, and companies while maintaining overall consistency and quality standards
• Help scale communication efforts by creating reusable templates and resources that can be leveraged across multiple companies
• Build and update training videos and materials for client and resident technology initiatives based on established implementation and change plans
• Maintain a centralized, well-organized library of resources so teams can easily access the most current materials
• Support updates to client-facing websites and portals
• Update and refine materials based on real-world usage and evolving needs
• Support standardization of processes through well-designed, accessible resources

Requirements

• Bachelor's degree in Communications, Marketing, Public Relations, Business Administration, Education, Organizational Development, or a related field; equivalent experience may be considered
• 3-5+ years of experience in client communications, training and enablement, customer success, change management, communications, or a related role
• Exceptional written and verbal communication skills with the ability to translate complex concepts into clear, user-friendly content
• Experience creating communication materials for multiple audiences, including clients, customers, residents, internal teams, and executives
• Experience developing training materials, user guides, knowledge base articles, videos, job aids, and other learning resources
• Strong attention to detail with proven ability to manage content accuracy, consistency, and version control
• Excellent organizational and project management skills with the ability to manage multiple priorities and deadlines simultaneously
• Ability to work cross-functionally and build effective relationships with stakeholders at all levels of the organization
• Demonstrated ability to adapt communication styles and messaging for different brands, audiences, and business needs
• Proficiency with Microsoft Office Suite, including PowerPoint, Word, Teams, and SharePoint
• Experience with content management systems, website updates, learning management systems, or knowledge management platforms preferred
• Familiarity with video creation and editing tools for training and communication content preferred
• Experience supporting large-scale implementations, process improvements, technology rollouts, or change management initiatives preferred
• Strong problem-solving skills and ability to identify opportunities to improve communication effectiveness and user adoption
• Ability to work independently while exercising sound judgment and maintaining alignment with established communication strategies
• Commitment to delivering high-quality client and end-user experiences

Preferred Qualifications

• Experience in property management, HOA management, real estate services, resident services, or a multi-brand service organization
• Experience supporting SaaS platforms, client technology implementations, or digital transformation initiatives
• Knowledge of change management principles and user adoption best practices
• Experience creating instructional videos, walkthroughs, and self-service support resources
• Familiarity with graphic design, email marketing, or content creation tools such as Canva, Adobe Creative Suite, Articulate, Camtasia, or similar platforms.

Physical Requirements

• Lifting: Occasionally lift, carry, push, or pull up to 15 pounds, including laptops, training materials, office supplies, and presentation equipment.
• Mobility: Ability to move through an office environment, attend meetings, and access work areas, conference rooms, and training locations. May require occasional travel between company offices or client locations.
• Working conditions: Primarily performed in a professional office or remote office environment. Frequent use of computers, video conferencing platforms, and other standard office equipment. May require flexibility to support project deadlines, implementations, and communication rollouts.
• Personal protective gear: No specialized personal protective equipment required under normal working conditions.
• Extended Sitting or Standing: Ability to remain in a stationary position for extended periods while working at a computer, attending meetings, creating content, or conducting virtual training sessions. Occasional standing during presentations, training sessions, or meetings.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer, keyboard, mouse, telephone, and other office equipment. Ability to create, edit, review, and manage digital content and documentation.
• Driving: May require occasional local or regional travel to company, client, or training locations.

What We Offer

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!