Client Care Technician | Supportive Housing Services

About the role

Be Part Of Someone's Success Story At Valley Plaza, Client Care Technicians play a meaningful role in helping residents build the skills, confidence, and support systems needed to achieve greater independence. By fostering a safe and supportive living environment, teaching essential life skills, and encouraging progress toward personal goals, you'll help clients take important steps toward self-sufficiency, recovery, and long-term success. The Client Care Technician provides direct support to individuals residing in residential and housing programs. This Technician assists the multi-disciplinary treatment team and fosters a safe, stable, and therapeutic environment while helping residents work toward self-sufficiency, treatment goal achievement, and personal growth.

Responsibilities

• Engages clients in activities and interactions designed to encourage achievement of treatment and recovery goals
• Provides individualized support to help clients address personal challenges and capitalize on opportunities for improvement
• Models and teaches independent living skills including hygiene, budgeting, meal preparation, and time management in one-to-one sessions and in weekly group sessions
• Observes, interacts with, and assesses clients’ behavior and communicates significant observations to the treatment team
• Conducts accountability conversations with clients regarding behavior, goals, and program expectations
• Performs routine room and common area inspections to ensure cleanliness, safety, and program compliance
• Collects urine analysis (UA) samples and ensures proper documentation and storage in accordance with policy
• Distributes medications and follows all medication management and documentation procedures
• Maintains accurate and timely documentation of all client interactions, interventions, and incidents. Utilizes assessment tools such as UAs, Outcome Questionnaires (OQ), and others to inform care and track progress.
• Connects clients with pro-social community-based activities to enhance social support and engagement
• Acts as an ongoing liaison between clients and service teams including property management and external stakeholders based on treatment and program goals and requirements
• Transports clients to off-site appointments, community activities, or resources, as assigned and within program guidelines
• Meets direct care expectations
• Participates in ongoing professional development activities to meet agency and position requirements

Requirements

• Education: High School diploma or equivalent
• Experience: None – see Preferred Qualifications
• Licenses/Certificates: CPR certification (Post‑hire); Valley de‑escalation certification (Post‑hire); Minimum age of 21 and a current driver's license
• Preferred Qualifications: Previous behavioral health or social services experience; Previous experience with medication management

Benefits

• Compensation: tenure‑based service increases, performance bonuses, On‑Demand Pay.
• Time Off: 15 days accrued paid time off annually (increasing by one day each year of service), 10 paid holidays, 2 wellness days, paid parental leave.
• Health & Insurance Benefits: medical, dental, vision, life, disability insurance; voluntary options (accident, hospital indemnity, critical illness, financial protection, pet insurance); Basic Life, AD&D, and Long‑Term Disability at no cost.
• Health Savings & Reimbursement: Garner HRA reimbursement up to $2,000 individual / $4,000 family; optional HSA with company match up to $900 individual / $1,800 family.
• Retirement: 401(k) plan with pre‑tax and Roth options, company match up to 6% of annual salary.
• Professional Development: tuition reimbursement, licensure reimbursement, paid training and conference attendance, continuing education reimbursement, paid time for continuing education.

Pay

Range starts at $17.00/hour (pay calculated based on years of related working experience). Shift differential: additional $1.00/hour when clocked in for 3+ hours between 3 pm–11 pm.

Schedule

Saturday & Sunday: 8:00 am – 4:00 pm; Monday – Wednesday: 4:00 pm – 12:00 am (full‑time).