Client Care Technician F/T Third Shift
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Include a section only when posting has real, specific content for it. Prefer few substantive sections over many thin ones.
We have job posting content: Job Type Full Time, Hourly Thursday-Saturday, 10pm-8am $16.00 per hour Purpose ... Expectations Of Every YWCA Staff Member ... Essential Duties ... Client Support ... Client Needs ... Safety And Security ... Record Keeping And Management ... Teamwork ... Other duties as assigned ... Requirements Education ... Knowledge & Experience ... Physical/Mental Essential Requirements ... Salary Description $16.00 per hour.
We need to decide sections: maybe "About the role" (purpose), "Responsibilities" (essential duties, client needs, safety, record keeping, teamwork), "Requirements" (education, knowledge & experience, physical/mental), "Pay" (salary), "Schedule" (job type, hours). Benefits not mentioned, so omit Benefits. Skills maybe part of requirements.
We must not include filler like "commensurate with experience". Not present.
We need to preserve all substantive info. So we need to include details: job type full time, hourly Thursday-Saturday, 10pm-8am, $16.00 per hour. Purpose: provide residential clients with support services and activities to assist in recovery from domestic violence, drug addiction, or similar challenges. Provide consistent supervision of all residents in the facility, supporting their safety, and adherence to the rules and policies of the YWCA program.
Expectations: uphold mission, maintain compliance with state standards, adhere to policies, support other departments, familiar with policies and employee handbook.
Essential duties: list many bullet points. We'll need to convert to
- . Might be long but okay.
We need to avoid duplication: there are repeated lines like "Provide any incident reports to Director prior to leaving shift." appears only once. Also "Other duties as assigned to meet the organization's goals." appears.
We'll need to extract sections.
Let's parse:
- Job Type Full Time, Hourly Thursday-Saturday, 10pm-8am $16.00 per hour
- Purpose paragraph.
- Expectations Of Every YWCA Staff Member paragraph.
- Essential Duties: includes subheadings: Client Support, Client Needs, Safety And Security, Record Keeping And Management, Teamwork, Other duties as assigned.
- Requirements: Education, Knowledge & Experience, Physical/Mental Essential Requirements.
- Salary Description $16.00 per hour.
We can combine Expectations and Purpose into "About the role". Or separate "About the role" (purpose) and "Expectations". But we prefer few substantive sections. Could combine purpose and expectations into About the role.
Responsibilities: essential duties (including subcategories). Could be one Responsibilities section.
Requirements: education, knowledge & experience, physical/mental.
Pay: salary.
Schedule: job type, hours.
We must not include headings with empty content. So we will output:
About the role
... purpose and expectations ...
Responsibilities
- ... each duty ...
Requirements
- ... education ...
- ... knowledge & experience ...
- ... physical/mental ...
Pay
$16.00 per hour
Schedule
Full Time, Hourly, Thursday‑Saturday, 10 pm‑8 am
We need to ensure we preserve all substantive info. Let's extract details.
Purpose paragraph: "The Client Care Technician will provide residential clients with support services and activities to assist in recovery from domestic violence, drug addiction, or similar challenges. Provide consistent supervision of all residents in the facility, supporting their safety, and adherence to the rules and policies of the YWCA program."
Expectations paragraph: "Uphold and promote the YWCA Mission.Maintain compliance with state standards.Adhere to established policies and procedures.Provide support to other departments and staff.All employees must be familiar and compliant with the policies and procedures of the organization, and follow the guidelines of the employee handbook."
We need to combine them into prose. Ensure spacing.
Responsibilities: list each bullet.
Let's extract bullet points from Essential Duties:
Client Support:
- Respond to and resolve client issues; create and maintain a high quality work environment to perform at the highest level.
- Assist with planning and carrying out groups and activities as assigned.
- Receive and respond to Crisis Calls.
- Complete welcome packets and other intake duties as assigned.
- Maintain and oversee resident compliance with YWCA rules and standards, directing disciplinary action when needed in a fair & equal manner and providing points as appropriate.
- Provide positive reinforcement and/or re-direct clients when needed.
- Complete write-ups or contract to document when program guidelines are not followed for clients.
Client Needs:
- Assist with site and building support, including but not limited to, maintaining medication keys, assigning rooms, monitor freezer and refrigerator temperatures, replace toilet paper and shower curtains, and make beds and clean facilities.
- Maintain an adequate inventory of all shelter consumables; including but not limited to, personal items, kitchen supplies, and food at all times.
- Provide active support for food program, may include safe food preparation and serving, cleaning food areas, and/or working with clients or other staff on food provision.
- Transport clients in company vehicles, as needed.
- Perform drug/alcohol screens on any client enrolled in substance abuse recovery as determined necessary or as directed by supervisory staff, charting fully all client reaction and result.
Safety And Security:
- Monitor and respond to activity at entry doors.
- Check rooms and client common areas as directed.
- Randomly check on residents throughout the night to make sure each one is appropriately accounted for.
- Responsibility for client emergencies, i.e. sickness, alcohol/drug usage, etc., making referrals for clients as necessary.
- Notify the Residential Coordinator of all such emergencies in complete detail.
Record Keeping And Management:
- Maintain accurate and appropriate records as assigned, possibly including, but not limited to: communication logs, daily entry, and telephone calls.
- Complete all documentation regarding tracking and reporting client progress through programs, as assigned.
- Responsible for accurate data entry of intakes, crisis calls, abusers log, and rooms list.
- Post new weekly sheets (daily plans, menus, meetings, chores, etc.).
- Assist with copying, printing, and appropriately filing resident documents as needed.
- Provide any incident reports to Director prior to leaving shift.
Teamwork:
- Train other staff, interns, and volunteers as needed on job duties.
- Attendance at staff meetings as required.
- Agreement to attend continuing education workshops/seminars, CPR and First Aid training, as required.
- Comply fully with all requests from supervisor, assist and cooperate with all staff in the performance of their duties.
- Perform any other duties as deemed necessary by the Director.
- Other duties as assigned to meet the organization's goals.
We need to ensure we don't duplicate "Other duties as assigned". It's listed twice: once under Teamwork and again at end. We'll keep one.
Now Requirements:
Education:
- High School Diploma or equivalent combination of education and experience.
- Continuing Education classes in related field.
- CPR and First Aid certifications.
Knowledge & Experience:
- Strong customer service skills with ability to communicate in a professional manner with a wide range of people.
- Unequivocal commitment to pluralism.
- Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners.
- Strong time management skills; ability to take initiative to solve problems and work with minimum supervision.
- Proficient in Microsoft Office including Outlooks, Word, Excel, and Google Office.
- 1-3 years of general office experience, including receptions and telephone duties, and general office equipment (copiers, printers).
- Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.
- Ability to keep accurate records and files.
- Must comply with the organization's policy of automobile insurance: must have a valid driver's license and personal automobile insurance coverage.
- Flexibility to change work hours as needed.
Physical/Mental Essential Requirements:
- Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
- Full range of body motion including manual and finger dexterity and eye-hand coordination.
- Requires corrected vision and hearing to normal range.
- Ability to sit at a computer work station for extended periods of time.
- Occasional need to stand for long periods of time.
- Ability to focus on detail and accuracy of work product.
- Work is performed primarily in a non-smoking office environment, though travel may expose employee to inclement weather conditions.
- Occasional high stress may be experienced in dealing with clients, staff, and volunteers.
- The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.
We need to preserve all substantive info, but the last two sentences are generic disclaimer; maybe we can keep as part of Requirements? It's not boilerplate? It's a disclaimer about job description. Might be considered boilerplate but it's part of the posting. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This disclaimer is not exactly those; it's a generic job description disclaimer. Might be okay to keep. However, we might consider it as boilerplate? Not sure. Safer to keep it as part of Requirements? It's not a list item; could be a . But we are using
- for Requirements. Could add a
after list. But instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can have a
for prose sections like About the role, maybe also for disclaimer. But we prefer few sections. Could incorporate disclaimer into Requirements as a
after the list.
But we need to preserve all substantive info; the disclaimer is substantive? It's generic but still part of posting. I'd include it as a
after the Requirements list.
Now Pay: $16.00 per hour.
Schedule: Full Time, Hourly, Thursday-Saturday, 10pm-8am.
We need to ensure we don't repeat job title as heading. Not using.
Now produce HTML fragment.
We'll need to escape any special characters like & in "fair & equal". Should we keep as is? In HTML, we need to escape & as &. So "fair & equal" becomes "fair & equal". Also "Outlooks" maybe typo but keep.
Also "30) pounds" parentheses fine.
We'll produce:
About the role
The Client Care Technician will provide residential clients with support services and activities to assist in recovery from domestic violence, drug addiction, or similar challenges. Provide consistent supervision of all residents in the facility, supporting their safety, and adherence to the rules and policies of the YWCA program. Uphold and promote the YWCA Mission. Maintain compliance with state standards. Adhere to established policies and procedures. Provide support to other departments and staff. All employees must be familiar and compliant with the policies and procedures of the organization, and follow the
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Include a section only when posting has real, specific content for it. Prefer few substantive sections over many thin ones. We have job posting content: Job Type Full Time, Hourly Thursday-Saturday, 10pm-8am $16.00 per hour Purpose ... Expectations Of Every YWCA Staff Member ... Essential Duties ... Client Support ... Client Needs ... Safety And Security ... Record Keeping And Management ... Teamwork ... Other duties as assigned ... Requirements Education ... Knowledge & Experience ... Physical/Mental Essential Requirements ... Salary Description $16.00 per hour. We need to decide sections: maybe "About the role" (purpose), "Responsibilities" (essential duties, client needs, safety, record keeping, teamwork), "Requirements" (education, knowledge & experience, physical/mental), "Pay" (salary), "Schedule" (job type, hours). Benefits not mentioned, so omit Benefits. Skills maybe part of requirements. We must not include filler like "commensurate with experience". Not present. We need to preserve all substantive info. So we need to include details: job type full time, hourly Thursday-Saturday, 10pm-8am, $16.00 per hour. Purpose: provide residential clients with support services and activities to assist in recovery from domestic violence, drug addiction, or similar challenges. Provide consistent supervision of all residents in the facility, supporting their safety, and adherence to the rules and policies of the YWCA program. Expectations: uphold mission, maintain compliance with state standards, adhere to policies, support other departments, familiar with policies and employee handbook. Essential duties: list many bullet points. We'll need to convert to
- . Might be long but okay.
We need to avoid duplication: there are repeated lines like "Provide any incident reports to Director prior to leaving shift." appears only once. Also "Other duties as assigned to meet the organization's goals." appears.
We'll need to extract sections.
Let's parse:
- Job Type Full Time, Hourly Thursday-Saturday, 10pm-8am $16.00 per hour
- Purpose paragraph.
- Expectations Of Every YWCA Staff Member paragraph.
- Essential Duties: includes subheadings: Client Support, Client Needs, Safety And Security, Record Keeping And Management, Teamwork, Other duties as assigned.
- Requirements: Education, Knowledge & Experience, Physical/Mental Essential Requirements.
- Salary Description $16.00 per hour.
We can combine Expectations and Purpose into "About the role". Or separate "About the role" (purpose) and "Expectations". But we prefer few substantive sections. Could combine purpose and expectations into About the role.
Responsibilities: essential duties (including subcategories). Could be one Responsibilities section.
Requirements: education, knowledge & experience, physical/mental.
Pay: salary.
Schedule: job type, hours.
We must not include headings with empty content. So we will output:
About the role
... purpose and expectations ...
Responsibilities
- ... each duty ...
Requirements
- ... education ...
- ... knowledge & experience ...
- ... physical/mental ...
Pay
$16.00 per hour
Schedule
Full Time, Hourly, Thursday‑Saturday, 10 pm‑8 am
We need to ensure we preserve all substantive info. Let's extract details. Purpose paragraph: "The Client Care Technician will provide residential clients with support services and activities to assist in recovery from domestic violence, drug addiction, or similar challenges. Provide consistent supervision of all residents in the facility, supporting their safety, and adherence to the rules and policies of the YWCA program." Expectations paragraph: "Uphold and promote the YWCA Mission.Maintain compliance with state standards.Adhere to established policies and procedures.Provide support to other departments and staff.All employees must be familiar and compliant with the policies and procedures of the organization, and follow the guidelines of the employee handbook." We need to combine them into prose. Ensure spacing. Responsibilities: list each bullet. Let's extract bullet points from Essential Duties: Client Support: - Respond to and resolve client issues; create and maintain a high quality work environment to perform at the highest level. - Assist with planning and carrying out groups and activities as assigned. - Receive and respond to Crisis Calls. - Complete welcome packets and other intake duties as assigned. - Maintain and oversee resident compliance with YWCA rules and standards, directing disciplinary action when needed in a fair & equal manner and providing points as appropriate. - Provide positive reinforcement and/or re-direct clients when needed. - Complete write-ups or contract to document when program guidelines are not followed for clients. Client Needs: - Assist with site and building support, including but not limited to, maintaining medication keys, assigning rooms, monitor freezer and refrigerator temperatures, replace toilet paper and shower curtains, and make beds and clean facilities. - Maintain an adequate inventory of all shelter consumables; including but not limited to, personal items, kitchen supplies, and food at all times. - Provide active support for food program, may include safe food preparation and serving, cleaning food areas, and/or working with clients or other staff on food provision. - Transport clients in company vehicles, as needed. - Perform drug/alcohol screens on any client enrolled in substance abuse recovery as determined necessary or as directed by supervisory staff, charting fully all client reaction and result. Safety And Security: - Monitor and respond to activity at entry doors. - Check rooms and client common areas as directed. - Randomly check on residents throughout the night to make sure each one is appropriately accounted for. - Responsibility for client emergencies, i.e. sickness, alcohol/drug usage, etc., making referrals for clients as necessary. - Notify the Residential Coordinator of all such emergencies in complete detail. Record Keeping And Management: - Maintain accurate and appropriate records as assigned, possibly including, but not limited to: communication logs, daily entry, and telephone calls. - Complete all documentation regarding tracking and reporting client progress through programs, as assigned. - Responsible for accurate data entry of intakes, crisis calls, abusers log, and rooms list. - Post new weekly sheets (daily plans, menus, meetings, chores, etc.). - Assist with copying, printing, and appropriately filing resident documents as needed. - Provide any incident reports to Director prior to leaving shift. Teamwork: - Train other staff, interns, and volunteers as needed on job duties. - Attendance at staff meetings as required. - Agreement to attend continuing education workshops/seminars, CPR and First Aid training, as required. - Comply fully with all requests from supervisor, assist and cooperate with all staff in the performance of their duties. - Perform any other duties as deemed necessary by the Director. - Other duties as assigned to meet the organization's goals. We need to ensure we don't duplicate "Other duties as assigned". It's listed twice: once under Teamwork and again at end. We'll keep one. Now Requirements: Education: - High School Diploma or equivalent combination of education and experience. - Continuing Education classes in related field. - CPR and First Aid certifications. Knowledge & Experience: - Strong customer service skills with ability to communicate in a professional manner with a wide range of people. - Unequivocal commitment to pluralism. - Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners. - Strong time management skills; ability to take initiative to solve problems and work with minimum supervision. - Proficient in Microsoft Office including Outlooks, Word, Excel, and Google Office. - 1-3 years of general office experience, including receptions and telephone duties, and general office equipment (copiers, printers). - Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs. - Ability to keep accurate records and files. - Must comply with the organization's policy of automobile insurance: must have a valid driver's license and personal automobile insurance coverage. - Flexibility to change work hours as needed. Physical/Mental Essential Requirements: - Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds). - Full range of body motion including manual and finger dexterity and eye-hand coordination. - Requires corrected vision and hearing to normal range. - Ability to sit at a computer work station for extended periods of time. - Occasional need to stand for long periods of time. - Ability to focus on detail and accuracy of work product. - Work is performed primarily in a non-smoking office environment, though travel may expose employee to inclement weather conditions. - Occasional high stress may be experienced in dealing with clients, staff, and volunteers. - The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. We need to preserve all substantive info, but the last two sentences are generic disclaimer; maybe we can keep as part of Requirements? It's not boilerplate? It's a disclaimer about job description. Might be considered boilerplate but it's part of the posting. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This disclaimer is not exactly those; it's a generic job description disclaimer. Might be okay to keep. However, we might consider it as boilerplate? Not sure. Safer to keep it as part of Requirements? It's not a list item; could be a. But we are using
- for Requirements. Could add a
after list. But instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can have a
for prose sections like About the role, maybe also for disclaimer. But we prefer few sections. Could incorporate disclaimer into Requirements as a
after the list. But we need to preserve all substantive info; the disclaimer is substantive? It's generic but still part of posting. I'd include it as a
after the Requirements list. Now Pay: $16.00 per hour. Schedule: Full Time, Hourly, Thursday-Saturday, 10pm-8am. We need to ensure we don't repeat job title as heading. Not using. Now produce HTML fragment. We'll need to escape any special characters like & in "fair & equal". Should we keep as is? In HTML, we need to escape & as &. So "fair & equal" becomes "fair & equal". Also "Outlooks" maybe typo but keep. Also "30) pounds" parentheses fine. We'll produce:
About the role
The Client Care Technician will provide residential clients with support services and activities to assist in recovery from domestic violence, drug addiction, or similar challenges. Provide consistent supervision of all residents in the facility, supporting their safety, and adherence to the rules and policies of the YWCA program. Uphold and promote the YWCA Mission. Maintain compliance with state standards. Adhere to established policies and procedures. Provide support to other departments and staff. All employees must be familiar and compliant with the policies and procedures of the organization, and follow the
- for any list of duties/requirements/benefits, and