Client Care Supervisor

About the role

Family Resource Home Care provides high‑quality, compassionate care that helps clients maintain independence and improve quality of life. The Client Care Supervisor (CCS) will focus on sales, client relationships, and care‑plan oversight, working closely with branch staff to implement effective strategies and drive growth at the Spokane Valley, WA location.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well‑being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Requirements

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer‑focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Schedule

Monday – Friday, 8 AM – 5 PM. Approximately 25% office work and 75% client visits.

Pay

$24.04‑$28.85 per hour.

Benefits

• Competitive salary plus performance‑based bonus incentives.
• Comprehensive health, dental, and vision benefits.
• Paid mileage reimbursement.
• Company‑paid life and AD&D insurance.
• Paid time off: 3 weeks vacation in the first year.
• 11 paid holidays.
• Ongoing training and professional development.
• Company‑matching 401(k) plan.