Client Care Supervisor

About the role

We are looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients' well-being. In this role, you'll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.

Responsibilities

• Conduct assessments for potential clients to understand their needs
• Build trust with clients and their families
• Present customized care plans to bring in new clients
• Maintain strong relationships with current clients
• Monitor clients' health conditions and needs
• Provide exceptional customer service and address concerns
• Regularly visit clients to assess their well-being
• Update care plans as clients' needs change
• Keep accurate client documentation
• Give clear directions for caregivers
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies
• Identify opportunities to increase billable hours and services
• Implement marketing initiatives to attract new clients

Requirements

• 2+ years in sales, marketing, or business development (healthcare or home care preferred)
• Proven track record of meeting goals
• Excellent written and verbal communication skills
• Customer-focused with a passion for quality care
• Friendly and able to build lasting relationships
• Ability to work both independently and as part of a team
• Comfortable visiting clients in their homes
• Valid driver's license, auto insurance, clean driving record, and access to a vehicle

Schedule

• Hours: Monday – Friday, 8 AM - 5 PM
• Location: 25% office work, 75% client visits

Pay

$24.04 - $28.85 / Hr

Benefits

• Competitive salary plus performance-based bonus incentives
• Comprehensive benefits (health, dental, vision)
• Paid mileage reimbursement
• Company-paid life and AD&D insurance
• Paid time off: 3 weeks vacation in your first year
• 11 paid holidays
• Ongoing training and professional development
• Company matching 401(k)
• Comprehensive in-person training – New hires complete hands-on training in Seattle as part of our onboarding program. Travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered by the company.