Client Care Specialist (TEMP)

About the role

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Responsibilities

• Ensure excellent customer service, interacting via telephone, email, and in-person.
• Build rapport and assist customers with product orders.
• Interact and provide information in response to inquiries about products and services.
• Determine client needs, offering possible solutions or follow-up as needed.
• Cookordinate client service requests, to ensure delivery is in accordance with client expectations.
• Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
• Ensure best practices processes and procedures on all administrative and operational activities within the department.
• Any other duties as assigned.

Qualifications

• Post-secondary degree or diploma in a related field
• One year experience working within customer service environment involving client care
• A high level of integrity, ethics, and compassion for the care of the deceased is required.

Skills & Abilities

• Teamwork oriented
• Strong problem identification and solving skills
• Ability to effectively communicate, verbally and written
• Ability to multitask with multiple systems, while interacting with customers
• Highly motivated, energetic, and able to thrive in a fast-paced environment
• Ability to build and maintain relationships with corporate departments, key business partners and customers

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Prolonged periods sitting at a desk and working on a computer
• Occasionally lifting/moving 100+ lbs
• Regularly exposed to low/moderate/high noise environment
• Regularly exposed to low/moderate/high heat environment

YOU’LL LOVE WORKING WITH US BECAUSE:

• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT)
• Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

Benefits

Pay Rate: $20-$22/hr (BASED ON EXPERIENCE)

Schedule

Training: Mon-Fri 8:30am-5pm. Schedule once trained: Sun, Mon, Tues, Fri 8:30am-7pm

Location

Final Gift Pet Memorial 207 Christian St, Oxford, CT 06478