Client Care Specialist - Solomons, MD

Solomons Veterinary is a fun, professional, and team-oriented workplace where exceptional patient care begins with exceptional client care. We value both personal and professional growth and believe in helping one another to achieve shared goals.

About the role

As one of the first points of contact for our hospital, you'll play an essential role in creating a welcoming, supportive experience for every client and patient. You'll be the reassuring voice on the phone, the welcoming face when a client arrives, and an important part of helping our medical team deliver an exceptional experience.

We're looking for someone who loves helping people and pets, communicates with compassion and confidence, and can keep things moving when the front desk gets busy. If you thrive in a fast-paced environment, believe there's always something new to learn, and have a passion for veterinary medicine, this may be the perfect role for you.

Responsibilities

• Welcome clients and patients with warmth, compassion, and professionalism
• Answer incoming phone calls and respond to client questions and requests
• Schedule appointments and help maintain an efficient hospital calendar
• Check clients and patients in and out of the hospital
• Maintain accurate client and patient information
• Process payments and assist with front-desk transactions
• Communicate hospital policies, services, and general information clearly and professionally
• Coordinate with veterinarians and medical team members to support an efficient patient and client experience
• Communicate with clients regarding appointments, follow-ups, and patient care needs
• Provide compassionate support during sensitive or emotional situations
• Maintain an organized and welcoming reception area
• Prioritize multiple responsibilities while maintaining exceptional client service
• Take initiative and jump in wherever needed to help the hospital run smoothly

Requirements

• A genuine passion for pet welfare and helping people
• An exceptionally kind and compassionate approach to client care
• Excellent verbal and written communication skills
• A commitment to providing exceptional veterinary client service
• Strong time-management and organizational skills
• The ability to take initiative, multitask, and prioritize competing responsibilities
• The ability to maintain a calm, professional demeanor in a busy and dynamic environment
• Strong attention to detail
• A trustworthy, dependable, and friendly personality
• A collaborative, team-first mindset
• A willingness to ask questions and continue learning
• The ability to communicate compassionately during difficult or emotional situations
• A positive attitude and willingness to help wherever needed
• A passion for veterinary medicine and the people and pets we serve

Benefits

Financial Benefits

• Competitive pay based on experience and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Comprehensive medical, dental, and vision coverage (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full paid parental leave for the birth or adoption of a child (full-time employees only; available after one year of service)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program