Client Care Specialist

About the role

Hometown Veterinary Partners was founded in 2023 with a mission to empower veterinary professionals by building veterinary hospitals which inspire, uplift, and fulfill. We are seeking full and part time Client Care Specialists (CCS) to work right where you live in brand-new, bright, and beautiful veterinary hospitals.

Responsibilities

• Maintain a positive, supportive, and collaborative work environment.
• Bring interpersonal and conflict resolution skills to support an inclusive environment.
• Support the training and onboarding of new team members.
• Provide ongoing input that supports efficiency, productivity, and well-being.
• Identify opportunities and support best practices to contribute to our growth.
• Provide a positive and exceptional client experience.
• Open the hospital before the arrival of the doctor and get ready for the day.
• Welcome clients and their pets to the hospital in a friendly and courteous fashion.
• Absorb and prepare patient forms and files ahead of their scheduled appointments.
• Prepare and deliver reminders to the client for upcoming care via text, email, and phone.
• Absorb and prepare patient forms and files ahead of their scheduled appointments.
• Assist clients in completing any forms or files on paper or digitally.
• Maintain a clean and organized desk and waiting area.
• Absorb and assist clients in checking in and out as well as setting up appointments for follow-up care.
• Give input, ideas, and suggestions for continual improvement of the hospital environment for the care team, patients, and pet parents.
• Triage emergency cases appropriately and keep clients and pets at ease.
• Review patients’ records to ensure that immunizations, diagnostic and routine testing, and preventions are up to date.
• Promptly notify the medical team of the arrival of patients and the state of patients’ condition.
• Support customer retention and engagement strategies and tactics.

Requirements

• Initiative-taking with a demonstrated passion for excellence and continuous learning.
• Comfort in a high growth environment.
• Demonstrated commitment to ethics and integrity.
• Excellent phone etiquette.
• Ability to meet the physical demands of the role including standing, sitting, kneeling, and lifting, up to 50lbs for extended periods of time.
• Initiative-taking with a demonstrated passion for excellence and continuous learning.
• Strong organization, time management, and attention to detail in fast paced environment.
• Solid and effective communication, technology, organizational and analytical skills.
• Basic knowledge of veterinary hospital procedures and terminologies preferred.
• Ability to relate with clients in a friendly and professional manner.
• Ability to maintain professionalism under stressful conditions.
• Ability to exercise patience and empathize with clients.

Qualifications

• High School Diploma or equivalent required.
• One year of customer service-related experience required, preferably in the veterinary or medical field.
• Basic knowledge of veterinary hospital procedures and terminologies preferred.

Skills

• Customer Service
• Communication
• Organizational Skills
• Attention to Detail
• Emergency Case Triage
• Record Keeping
• Client Retention

Benefits

• Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• Telemedicine
• Wellness & Mental Health Resources
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Health Savings Account (HSA)
• Pet Insurance
• Pet Discounts
• 401(k)
• Equity and Advancement Opportunities
• Flexible Schedule

Pay

Competitive Compensation

Schedule

8 or 10 Hour Shifts, Day & Evening Shifts, Holidays, Saturday (Closed Sunday)

Other Details

Full-time or Part Time Opportunities Available

Are you ready to be a part of a new, special, and exciting veterinary community where you’re contributing to a better future for yourself, your team, and the veterinary community?