Client Care Specialist

About FYZICAL Raleigh – North Hills

FYZICAL is one of the fastest-growing physical therapy and balance centers in the country — and at our North Hills clinic, we pride ourselves on offering the most welcoming, supportive, and personalized patient experience in the region. Our team delivers one-on-one care, advanced balance and vestibular therapy, and a culture built on compassion, energy, and excellence. We are locally owned and focused on a great environment that benefits our patients, employees, and our whole community!

Responsibilities

• Greet every patient and visitor with genuine warmth, eye contact, and a smile
• Create a positive, calming, and friendly environment from check-in to check-out
• Answer phone calls and manage patient questions, intake, and scheduling
• Build relationships — learn names, celebrate progress, and create memorable moments
• Schedule evaluations and follow-up appointments with accuracy and efficiency
• Convert referrals into timely evaluation appointments
• Manage daily schedules for therapists to maximize access and minimize gaps
• Maintain an organized, professional, and clean front office
• Verify insurance coverage and authorization requirements using established processes
• Clearly communicate benefits and financial expectations to patients
• Collect patient payments at time of service
• Prepare daily deposit summaries
• Monitor patient arrival rates and proactively follow up on cancellations or missed appointments
• Support documentation workflows and routing
• Absorb support for community events or patient workshops

Qualifications

• High School diploma or equivalent
• Outstanding communication skills — warm, clear, and confident
• Ability to multitask in a fast-paced clinic environment
• Highly organized with attention to detail
• Comfortable navigating multiple software systems
• Naturally friendly and patient-focused
• Reliable, punctual, and committed to excellence

Benefits

• Health insurance
• 401(k) with employer match
• Paid time off
• Paid holidays
• A fun, team-oriented culture where your work truly matters

Skills & Qualifications

• Full-time, Monday–Friday (40 hours/week) or Part-time also available
• Primarily seated office work with frequent interaction with patients, families, therapists, and vendors
• Normal front-office physical activity (walking, light lifting
• Prior medical office experience is a plus, but not required — we are happy to train the right personality-fit candidate

Work Environment & Schedule

• Primarily seated office work with frequent interaction with patients, families, therapists, and vendors
• Normal front-office physical activity (walking, light lifting
• Occasional support for community events or patient workshops

Pay & Schedule

• Full-time, Monday–Friday (40 hours/week) or Part-time also available