Client Care Specialist

About the role

Join our team as a Client Care Specialist and make a meaningful difference for pets and the people who love them. At Veterinary Specialty Hospital of North County, our Client Care Specialists are an essential part of the veterinary care team. You'll be the calm, confident point of contact families rely on while partnering closely with our Emergency and Specialty teams to create a supportive, organized, and compassionate experience from arrival through discharge.

Responsibilities

• Welcome clients, check in patients, and coordinate appointments and emergency cases with the medical team.
• Manage a high volume of incoming calls, callback requests, and client communications.
• Keep clients informed throughout their pet's visit while coordinating updates with technicians and veterinarians.
• Process check-outs, estimates, payments, and other financial transactions accurately.
• Maintain accurate client and patient information within the hospital's practice management system.
• Support families during urgent, stressful, and emotionally difficult situations with compassion and professionalism.
• Complete follow-ups and post-visit tasks to ensure clients feel supported after leaving the hospital.
• Collaborate across Emergency, Specialty, and Client Care teams to maintain efficient hospital and patient flow.

Requirements

• 2+ years of veterinary hospital experience required in General Practice, Emergency, or Specialty veterinary medicine.
• Experience must include working within a veterinary hospital environment; animal handling experience alone does not meet this requirement.
• Strong veterinary client service, reception, and communication skills.
• Ability to communicate clearly, compassionately, and confidently with clients and veterinary professionals.
• Strong organization and attention to detail with the ability to manage multiple priorities.
• Comfortable working in a fast-paced specialty and emergency veterinary environment.
• Ability to remain calm and professional when supporting clients through urgent or emotional situations.
• Proactive, collaborative approach to teamwork and client service.

Pay

$20.50–$23.50/hour, based on experience. Team members also receive double-time pay for working Ethos-observed holidays.

Schedule

Full-time opportunities

• Wednesday–Saturday | 7:30 AM–6:00 PM
• Thursday–Saturday | 9:00 AM–10:00 PM

Benefits

• Fun & Supportive Culture: Annual holiday parties, monthly birthday celebrations, and employee appreciation activities; Monthly hospital newsletter, The Scoop; Paid volunteering opportunities for community events; Dedicated Client Care Appreciation Week; On-site social worker supporting employee well-being
• Professional Growth: Partnership with the Purdue Veterinary Technician Program and Ethos-sponsored scholarships; VetBloom access with free online continuing education and training; Opportunities for advancement into clinical and leadership positions
• Pet Perks: 75% employee pet discount; Discounted employee feeding programs through Hill's, Royal Canin, and Purina; Free annual exam, vaccines, and lab work for eligible pets enrolled in our on-site Blood Bank's Blood Donor Program
• Full-Time Benefits: Five days of sick time and two weeks of accrued PTO, increasing with tenure; $100 annual uniform allowance; Medical, dental, vision, disability, and life insurance options; Flexible Spending Accounts available after 30 days; 401(k) with employer contribution; Employee Assistance Program (EAP), including mental health, financial, legal, and identity theft support