Client Care Servicing Specialist

Responsibilities

• Responsible for incoming calls for routine and low complexity inquiries regarding products, procedures, systems, or policies for new and existing clients.
• Committed to utilize all available tools and resources to curate a differentiated client experience, track all unresolved issues accurately, to ensure timely follow up and resolution.
• Servicing specialists act as client advocates to track client complaints and feedback regarding Truist, our teammates, products and vendors.
• Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose, Mission and Values.
• Investigate and provide resolution to clients’ requests to Care Center, branches and other lines of business, requiring use of one specialty (e.g. business care, card, loan servicing).
• Utilize a consultative approach to resolve client issues through educating the clients of bank products and services.
• Identify and escalate, as necessary, bank errors and regulatory concerns that pose a risk to the bank.