Client Care & Scheduling Coordinator | Part-Time to Full-Time

About the Role

Dog Gone Problems is Omaha's leading positive reinforcement dog training company. Every day we help families build better relationships with their dogs through in-home training, behavior consultations, puppy classes, and our low-volume dog daycare. As the first person many clients speak with, you'll set the tone for their entire experience. Whether someone has a brand-new puppy or is struggling with a dog displaying challenging behaviors, you'll help guide them to the right service while making them feel heard, understood, and confident they've called the right place.

Responsibilities

• Answer incoming calls from dog owners.
• Schedule in-home training and behavior consultations.
• Enroll clients in puppy classes and daycare.
• Coordinate schedules for multiple trainers.
• Respond to emails and customer inquiries.
• Keep detailed records and maintain accurate scheduling.
• Help create an outstanding customer experience from the very first phone call.

Requirements

We're especially interested in candidates with experience scheduling appointments or coordinating customers in fast-paced environments such as:

• Medical offices
• Dental offices
• Veterinary clinics
• Reception or front desk positions
• Home service companies (HVAC, plumbing, electrical, restoration, etc.)
• Customer scheduling or dispatch positions

Previous dog experience is helpful, but not required. This is an administrative position, although there may occasionally be dogs and puppies hanging out in the office. We're much more interested in finding someone with excellent communication skills, strong organizational abilities, and a genuine desire to help people.

Qualities We Value

The ideal candidate will probably enjoy this position if you:

• Love talking with people.
• Stay calm when things get busy.
• Are highly organized and detail-oriented.
• Learn new software quickly.
• Enjoy solving problems.
• Take pride in your work.
• Like working as part of a team.
• Want your work to make a real difference in people's lives.

Schedule

This position starts as a part-time role (approximately 20–30 hours per week) with opportunities for additional hours as our company continues to grow. We're looking for someone who has the flexibility and interest to transition into a full-time role as our scheduling needs evolve over the coming months.