Client Care Coordinator (Part-Time)

About the role

Just Mind is hiring a part-time Client Care Coordinator to handle administrative tasks, phone coverage, respond to client emails, assist clients and the team, and serve as “back-up” for the scheduling team in our large group counseling practice in Austin.

We are looking for a highly organized and efficient worker with availability to work approximately 15 hours per week as part of our Client Care team.

Schedule

Approximately 15 hours per week, roughly 3 hours per day, Monday through Friday. Preferred window: 10:00am to 2:00pm (negotiable). Mostly remote work.

Pay

$20 per hour.

Location

Austin, TX.

Responsibilities

• Answer live calls from people asking about availability and how to get started.
• Reply to client emails and help with billing questions.
• Pass messages between clients and therapists.
• Cover for the scheduling team when short-handed or out.
• Perform administrative tasks such as scanning paperwork, keeping hard copy forms stocked, and moving information between our CRM, EMR, and virtual phone systems.

Requirements

• Represent the practice as clients’ first point of contact.
• Communicate with clients in a rapport-building and sensitive manner.
• Communicate effectively with therapists and clients via email, text, and phone, including handling live phone calls throughout the day.
• Provide assistance to clients regarding billing-related questions and issues.
• Demonstrate proficiency in computer office applications (Google Suite).
• Comfort working with multiple software applications (CRM system, EMR system, virtual phone system, spreadsheets, etc.).
• Comfort with administrative tasks including scanning paperwork and replenishing hard copy paperwork.
• Work effectively as an autonomous worker as well as part of a collaborative scheduling/intake team.
• Be extremely organized with the ability to problem-solve and prioritize with high attention to detail.

Qualifications

Customer service or administrative experience is helpful, with preference given to applicants with experience or interest in the mental health field.

This role is a good fit if you are organized by default, comfortable being interrupted, and able to hold a warm tone on the tenth call of the morning. Prior customer service or administrative work helps, as does an interest in the mental health field.

About Just Mind

Just Mind is a group counseling practice with office locations in North and South Austin. Our therapists offer counseling services across Austin for individuals, couples, and families. The Client Care team is the first point of contact for almost everyone who reaches us, which is why this role sits close to the center of how the practice runs.