Client Care Representative / Dispatcher
Bonuses
- Disability insurance
- Employee discounts
- 401(k)
- Paid time off
- Profit sharing
Benefits
- Competitive salary
- Health insurance
- Vision insurance
Responsibilities
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
Good communication with the client is essential!
A courteous and pleasant demeanor whether on a phone call or not.
Ensures that each telephone call is answered with the approved company greeting and script is used each time.
Notifies clients ahead of time if the technician is not going to arrive at their home within the scheduled time window.
Qualifications
- High school diploma or equivalent required
- Positive "can do" team work attitude
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Skills
- Basic Microsoft office & Google Drive knowledge is needed
Requirements
This is NOT a remote position.
Pay, Schedule, Benefits
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Schedule— We want YOU to have time for the most important things in your life. Our scheduling is flexible.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!
Application Instructions
If you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.