Client Care Representative

Job Summary

Answers incoming client telephone calls and ensures that each call is answered before the third ring using the approved company greeting and script.

Notifies clients ahead of time if the technician is not going to arrive within the scheduled time window.

Makes outbound calls to clients to ensure satisfaction with any repairs.

On Call after hours in rotation.

Responsibilities

• Answers incoming client telephone calls and uses the approved company greeting and script.
• Ensures calls are answered before the third ring.
• Notifies clients ahead of time if the technician is not going to arrive within the scheduled time window.
• Makes outbound calls to clients to ensure satisfaction with any repairs.
• On Call after hours in rotation.

Requirements

• Good communication skills, both verbal and telephone.
• Must have good computer software skills.
• Prior customer service experience preferred.

Benefits

• Bonus based on performance
• Health insurance
• Paid time off
• Opportunity for advancement
• Company parties
• Competitive salary
• Training & development
• 401(k) matching
• Dental insurance
• Vision insurance

About the Role

Duggan One Hour Heating and Air Conditioning / Mister Sparky Augusta is a fast-growing HVAC & Electrical company needing a Client Care Rep to maximize productivity for our field technicians.

Qualifications

First things first. Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!

Schedule

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.

Pay

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Benefits

• Bonus based on performance
• Health insurance
• Paid time off
• Opportunity for advancement
• Company parties
• Competitive salary
• Training & development
• 401(k) matching
• Dental insurance
• Vision insurance

Contact

If you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.