Client Care Representative

Responsibilities

• Work closely with the attorneys of Lexicon's clients in determining how best to serve our clients.
• Research client needs by reviewing case management software, discussing the case with assigned attorney and reviewing documents where necessary.
• Gather, organize and enter client data into legal software.
• Perform surveying of clients during milestones of our legal service.
• Proactively call clients to rate their satisfaction.
• Apply best judgment and knowledge in answering inquiries from clients regarding our legal services.
• Use sound judgment to determine proper courses of action for clients in legal matters when asking for refunds, credits or escalation to senior attorneys.
• Use discretion in determining appropriate concessions for client credits.
• Make recommendations to the Managing Partner and senior attorneys for the proper course of action needed to satisfy clients.
• Track all client interactions and issues in case management software.
• Handle sensitive client data with utmost discretion, care and accuracy.

Requirements

• Required Education: High school diploma or equivalent.
• Minimum Years of Experience: 2 years in a social services role, customer service, legal or other service-based industry.
• Other Requirements (Knowledge, Skill, Ability, and Licensure(s)): Strong written and verbal communication skills. Excellent organization skills. Ability to manage multiple tasks and projects simultaneously. Intermediate skills in Microsoft Office Suite (Outlook, Excel, Word).

Qualifications

• Prior legal knowledge preferred.

Skills

• Strong written and verbal communication skills.
• Excellent organization skills.
• Ability to manage multiple tasks and projects simultaneously.
• Intermediate skills in Microsoft Office Suite (Outlook, Excel, Word).

Benefits

Lexicon Services provides exceptional benefits and a collaborative working environment. As a member of our team, you'll enjoy:

• Industry-Leading Health Coverage: Access to top-tier health, dental, and vision insurance plans, ensuring you and your family stay healthy and protected.
• Financial Security: Enjoy peace of mind with life insurance, as well as both short-term and long-term disability coverage.
• An Investment in Your Future: Our competitive 401(k) plan with company match, helps you plan ahead, with opportunities to build and grow your retirement savings.
• Flexible Spending Options: Take advantage of flexible spending accounts (FSA/HSA) to cover out-of-pocket medical, dental, and childcare expenses with pre-tax dollars.
• And So Much More: From wellness programs to additional perks, we go above and beyond to create a workplace that values and supports you every step of the way.