Client Care Representative - Companions Animal Hospital

POSITION SUMMARY

At Companions Animal Hospital, our Client Care Representatives do much more than answer phones and schedule appointments. They help create the experience our clients remember, support the flow of the hospital and play an important role in helping pets receive exceptional care.

WHY COMPANIONS?

Companions Animal Hospital is a three-doctor, AAHA-accredited practice committed to providing exceptional medicine and exceptional service. We believe every interaction matters, whether it's helping a worried pet owner, supporting a patient through their visit or finding a way to make a team member's day a little easier.

WHAT YOU’LL DO (Essential Functions)

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Maintain knowledge of the services the hospital provides and utilize the information to promote the hospital’s services and products to existing and prospective clients
• Welcome clients and pets, ensuring they are comfortable in the hospital, and educate the clients about preventative care and pet health needs
• Absorb and direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Cross-train in both client service and patient care responsibilities throughout the hospital
• Assist with patient admissions, discharges and overall patient flow throughout the hospital
• Prepare, clean and stock exam rooms and treatment areas
• Safely assist the veterinary team with patient handling and restraint as trained
• Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
• Schedule client appointments and follow-up exams. Work with our team of veterinarians and veterinary staff as needed to ensure optimal scheduling
• Absorb outgoing clients by providing all necessary instructions, information, and invoices
• Dispense prescription items per the veterinarian's instructions and sell retail products
• Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
• Respond to client complaints in a professional, courteous manner and act satisfactorily to resolve the problem
• Support a solutions-based practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties and projects as requested

WHAT WE’RE LOOKING FOR (Essential Qualifications)

• Education: High School Diploma or GED required
• Experience: 1+ years of customer service experience preferred
• Knowledge, Skills and Abilities: Ability to provide exceptional customer service, comfort working in both client service and patient care environments, basic knowledge of medical terminology, basic proficiency with a variety of computer programs including Microsoft Office Suite, strong customer relations and interpersonal skills, strong attention to detail and high level of accuracy

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is regularly required to talk and hear.
• The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision.
• This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions.
• This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 40 lbs. with assistance.

Our Values

• Respect
• Learning
• Do the Right Thing
• Wow Service
• Fun

COMPENSATION RANGE

$16 - $19 USD