CLIENT CARE REPRESENTATIVE

About the role

Standley Systems’ Client Care Representative oversees all aspects of customer satisfaction. This position will include answering incoming calls and live chats and communicating directly with customers and Service Technicians regarding their service calls, supply orders, and general inquiries. This position will report to the Client Care Manager.

Responsibilities

• Answering incoming calls and live chats
• Communicating directly with customers and Service Technicians regarding service calls, supply orders, and general inquiries
• Assisting with supply orders
• Handling customer complaints and concerns
• Providing information and support to customers
• Coordinating with Service Technicians to resolve issues

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and as part of a team
• Basic computer skills including Microsoft Office
• Knowledge of print technology and/or managed services is a plus

Qualifications

• Experience in customer service preferred
• Strong problem-solving and organizational skills
• Ability to prioritize tasks and manage multiple projects simultaneously

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Organizational skills

Benefits

• Competitive compensation package
• Health insurance options
• Paid time off
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can be arranged to accommodate your schedule.