Client Care Representative
Essential Duties of the Position
- Provide customer focused attitude and actions
- Handle a high volume of emails
- Communicate clearly, timely, and positively with clients
- Good communication skills and interpersonal skills
- Professional attitude, and able to maintain composure in urgent or confrontational situations
- Work as liaison between client and staff members
- Effective critical thinking, problem solving and decision-making skills
- Process and run reports per client request with the ability to communicate all designated reports
- Display strong organization/time management skills
- Work independently and must be multi-task oriented
- Maintains database
- Develops and retains professional relationship with hospital staff
- Maintains confidentiality at all times (i.e., PHI HIPAA, and HITEC)
- Team player attitude
- Service as a backup for the Administrative Support Specialist (i.e., Main Line Overflow)
Responsibilities of the Position
Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates
Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication
Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments
Initiates behavior changes, as necessary based upon performance feedback
Accepts responsibility for own actions, while taking ownership of departmental outcomes
Solves client complaints by investigating problems, developing solutions, and making recommendations to management
Requirements
- Computer proficiency skills are required
- Ability to learn quickly and navigate effectively through multiple systems
- Excellent attention to detail!
- Excellent verbal and written communication skills
- Ability to work in fast-paced, changing environment
- Must be flexible and adaptive to change in order to support operations
- Demonstrates attention to detail and organization
- Must have the ability to perform repeated tasks with a high level of accuracy
- Must have working knowledge of HIPAA, FDCPA, and Red Flag regulations