Client Care Representative

Duggan One Hour Heating and Air Conditioning / Mister Sparky Augusta is a fast-growing HVAC & Electrical company needing a Client Care Rep to maximize productivity for our field technicians.

About the role

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to clients to ensure that they are satisfied with any repairs
• On Call after hours in rotation

Requirements

• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Pay

$35,000.00 - $50,000.00 per year

Benefits

• Benefits Bonus based on performance
• Health insurance
• Paid time off
• Opportunity for advancement
• Company parties
• Competitive salary
• Training & development
• 401(k) matching
• Dental insurance
• Vision insurance
• Flexible scheduling
• World-class training programs (Technical Training, Virtual technical training, communications, sales, and more)