Client Care Representative
One Hour Heating & Air Conditioning · Grovetown, GA · 2 days ago
On-siteOTHRFull-time
Job Duties
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential!
- Has a courteous and pleasant demeanor whether on a phone call or not.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Makes outbound calls to clients to ensure that they are satisfied with any repairs
- On Call after hours in rotation
Minimum Requirements
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Benefits
- Bonus based on performance
- Health insurance
- Paid time off
- Opportunity for advancement
- Company parties
- Competitive salary
- Training & development
- 401(k) matching
- Dental insurance
- Vision insurance