Client Care Representative

Compensation

Base pay: $33,000 – $60,000 (based on experience & performance)

Performance bonuses tied to booking quality, schedule optimization, and technician utilization

Clear growth and advancement opportunities

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Employee discounts
• Free uniforms
• Company parties
• Paid time off
• Opportunity for advancement
• Training & development
• Wellness resources

Work Schedule

Monday–Friday | 40 Hours per Week

Job Summary

The Client Care Representative / Dispatcher manages inbound and outbound calls, converts opportunities into booked appointments, dispatches technicians efficiently, and ensures a smooth experience for both customers and the field team.

Job Duties

• Answer inbound calls and confidently convert inquiries into booked service appointments

• Dispatch and route technicians efficiently to maximize productivity and utilization

• Communicate clearly with technicians regarding schedules, job details, and customer needs

• Confirm appointments and reduce cancellations and no-shows

• Identify opportunities to fill schedule gaps and optimize routing

• Maintain accurate customer notes and scheduling data in CRM/software

• Handle customer concerns professionally while protecting the schedule and revenue

• Support the team in delivering a five-star customer experience

• Maintain a calm, organized, and professional work environment

Minimum Requirements

• High school diploma or equivalent
• Prior experience in customer service, call center, dispatching, or inside sales preferred
• Strong communication, persuasion, and multitasking skills
• Able to stay organized and focused in a fast-paced environment
• Professional phone presence and positive, accountable attitude
• Comfortable using computers, scheduling software, and CRM systems