Client Care Representative

About the role

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential
• Has a courteous and pleasant demeanor whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Schedules all incoming calls into our CRM software (CRM) and coordinates with the technicians for on time arrivals
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

Requirements

• High school diploma or equivalent required
• Service Titan experience is a plus
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Pay

$17.00 - $25.00 per hour

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance