Client Care Representative

Location: Orland Park, IL

About the role

At Premier Veterinary Group Orland Park, you'll join a collaborative team dedicated to delivering exceptional emergency and specialty care when pets need it most. As a 24/7 hospital, you'll gain hands-on experience with a diverse caseload while working alongside board-certified specialists, experienced emergency clinicians, and highly skilled veterinary professionals. We foster a culture of teamwork, mentorship, and open communication, ensuring every team member is supported and empowered to grow. If you're looking for a fast-paced environment where your skills are valued and your work makes a meaningful difference for pets, their families, and the veterinary community, you'll feel right at home at Premier Orland Park.

Join Premier Veterinary Group Orland Park and become part of a team dedicated to delivering advanced emergency and specialty care 24 hours a day, 365 days a year. Our state-of-the-art hospital features advanced surgery suites, an ICU, in-house laboratory, and cutting-edge imaging technology, giving our team the tools and resources to provide exceptional patient care. You'll work alongside board-certified specialists and experienced veterinary professionals in a collaborative environment where teamwork, compassion, and continuous learning are at the heart of everything we do.

Responsibilities

• Create a warm, welcoming experience for clients and their pets, delivering compassionate service from check-in through discharge.
• Coordinate appointments, emergency visits, and client requests while ensuring every interaction reflects our commitment to exceptional patient care and client satisfaction.
• Prepare, review, and maintain accurate medical records, client communications, and hospital documentation.
• Guide clients through admissions, discharges, follow-up scheduling, and payment processing with professionalism, empathy, and attention to detail.
• Educate clients on hospital services, procedures, and next steps to help them feel informed and supported throughout their visit.
• Maintain organized client and patient records while supporting the daily administrative operations of the hospital, including scanning, emailing, and other office tasks.
• Collaborate with veterinarians, technicians, and the client care team to keep the hospital running efficiently and ensure a seamless experience for every patient and client.

Requirements

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others.
• Fundamental knowledge of Windows-based computer programs.
• Proven effective communication and the ability to multitask and prioritize.
• Willing and able to provide exceptional customer service.
• A motivated and dedicated individual who is self-motivated to provide exceptional service.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Benefits

• Medical, Dental, and Vision insurance – multiple health plan options so that you can choose something that suits your needs best.
• Life Insurance, Disability Insurance, FSA, HSA.
• Employee Assistance Program.
• Uniforms.
• Generous CE Allowance.
• Professional development assistance.
• Hands-on learning as well as opportunities for credentialing.
• Onsite continuing education events as well as virtual learning platforms.

Schedule

Full Time | 2nd shift | 4pm-1am | Includes 1-2 weekend shifts per week

Location Details

Premier Veterinary Group Orland Park is within commuting distance of many veterinary professionals throughout Chicago's southwest suburbs and the surrounding communities, including Tinley Park, Palos Heights, Palos Park, Homer Glen, Mokena, Oak Forest, Frankfort, New Lenox, Hickory Hills, Worth, Alsip, Crestwood, Midlothian, Country Club Hills, Matteson, Lockport, Lemont, Joliet, Bridgeview, Burbank, Oak Lawn, Evergreen Park, Chicago Ridge, Bolingbrook, and Downers Grove.

About the Organization

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.