Client Care Representative

About the role

As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice!

Responsibilities

• Create positive first impressions with clients and their pets, making them feel welcome and valued.
• Manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

Requirements

• High School Diploma/GED or equivalent required.
• Minimum of 1 year in a customer service role.
• Experience in the veterinary field, familiarity with terminology and protocols is preferred.
• Manage cash handling and financial transactions.
• Accurately educate clients on veterinary services and best practices for animal care.

Qualifications

• Competitive Pay: $16.00 - $19.00 per hour, commensurate with experience.
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match.
• Growth Opportunities: Continuing education and professional development support.
• Work-Life Balance: PTO and mental health assistance.
• Perks: Employee discounts on services, a scrub allowance, and a referral program.
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

Skills

• People skills
• Organizational abilities
• Genuine love for animals

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k with company match

Pay

$16.00 - $19.00 per hour, commensurate with experience.

Schedule

Full-time position.