Client Care Representative

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

REQUIREMENTS

• A high school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

QUALIFICATIONS

• High school diploma or equivalent required
• Must have above-average verbal and telephone communication skills
• Must have good computer software skills
• Prior customer service experience preferred

BENEFITS

• We believe the best performers deserve the best pay
• Our scheduling is flexible
• We offer unlimited future with our world class training programs

PAY

• We want to pay YOU the best competitive rate

SCHEDULE

• Our scheduling is flexible

SKILLS

• Great attitude
• Strong work ethic

COMPANY

• Join the Benjamin Franklin Plumbing Team!
• We want to make joining our team as easy as possible.
• Our team members are the most valuable assets in our organization.
• It’s true, our employees come first!
• First things first.
• Pay— We believe the best performers deserve the best pay.
• Flexibility— We want YOU to have time for the most important things in your life.
• Career Path— We offer you an unlimited future with our world class training programs.

APPLYING

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.