Client Care Representative

Bonus based on performance

Health insurance

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
• Updates clients accounts with proper information
• Outbound calling to customers for service reminders
• Light email marketing and online marketing duties
• Light Administrative duties

Requirements

• A high school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Good conflict resolution skills
• Proficient with Service Titan CRM
• Proficient in Excel
• Sales Experience
• Experience working within a franchise system or Plumbing and Trades Industry
• Marketing content creation and execution (online and email)

Qualifications

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Good conflict resolution skills
• Proficient with Service Titan CRM
• Proficient in Excel
• Sales Experience
• Experience working within a franchise system or Plumbing and Trades Industry
• Marketing content creation and execution (online and email)

Benefits

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible.

Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!

Pay

We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Schedule

Our scheduling is flexible.

Skills

• High school diploma or equivalent
• Above-average verbal and telephone communication skills
• Good computer software skills
• Prior customer service experience
• Good conflict resolution skills
• Service Titan CRM proficiency
• Excel proficiency
• Sales experience
• Experience working within a franchise system or Plumbing and Trades Industry
• Marketing content creation and execution (online and email)