Client Care Representative & Admin assistant
About the role
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company. Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not.
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window.
Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls.
Responsibilities
- Answers incoming client telephone calls
- Ensures calls are answered before the third ring
- Uses approved company greeting and script
- Notifies clients of delayed arrivals
- Schedules appointments for Agreement Membership clients
Requirements
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Qualifications
- Great attitude
- Strong work ethic
- Takes pride in the work done
Skills
- Excellent communication skills
- Good computer software skills
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Opportunity for advancement
- Profit sharing
- Training & development
- Wellness resources
Pay
We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Schedule
We want YOU to have time for the most important things in your life. Our scheduling is flexible.
Career Path
We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!
Join the Mister Sparky Team!
Our team members are the most valuable assets in our organization. It’s true, our employees come first!
Company Information
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.