Client Care Manager

Founded in 2010, Brighter, Stronger Foundation (BSF) was created to meet the unmet behavioral health needs of individuals and families across Baltimore and surrounding counties. Built on a client-first philosophy, BSF delivers high-quality, home and community-based services that promote recovery, rehabilitation, and meaningful community integration. Licensed by the State of Maryland and CARF-accredited, BSF has a team of 200+ dedicated professionals committed to improving lives and helping families achieve measurable outcomes.

About the role

We are seeking an organized, detail-driven Client Care Manager with healthcare and administrative experience to support our client services team. This role coordinates authorizations, insurance processes, scheduling, compliance, and front-desk operations while providing professional and empathetic service. The ideal candidate is a quick learner who takes initiative, solves problems proactively, and makes sure nothing falls through the cracks.

Locations: Abingdon, Maryland & Essex, Maryland. This is an in-person, full-time exempt position with a salary range of $65,000–$80,000. Schedule is Monday–Friday with evenings and weekends required.

Responsibilities

• Operational Management
  • Oversee daily program operations to ensure efficiency and effectiveness.
  • Manage scheduling of staff, program services, and client appointments.
  • Ensure smooth client flow and minimize wait times by optimizing operational processes.
  • Oversee utilization management processes to maximize resource allocation and ensure cost-effective care delivery.
  • Coordinate credentialing for providers to maintain compliance with licensing and payer requirements.
  • Implement and monitor billing follow-up processes to ensure timely claim resolution and maximize revenue.
  • Develop and execute marketing strategies to increase client volume, community engagement, and service visibility.
  • Ensure compliance with all healthcare regulations, policies, and standards.
• Staff Management
  • Recruit, onboard, train, and supervise administrative and clinical staff.
  • Conduct performance evaluations, identify training needs, and implement staff development programs.
  • Resolve workplace conflicts and foster a positive, collaborative work environment.
  • Schedule staff to align with program needs and ensure adequate coverage at all times.
• Financial Management
  • Monitor and manage program budgets, financial reports, and billing practices.
  • Ensure financial targets are met through cost control, revenue enhancement, and efficient resource utilization.
  • Oversee billing, coding, and insurance reimbursement processes, addressing any issues to prevent delays or denials.
  • Negotiate contracts with suppliers, vendors, and third-party payers to optimize program resources.
• Client Services
  • Maintain high standards for client care, safety, and satisfaction.
  • Address client complaints, resolve service-related issues, and implement improvements based on feedback.
  • Develop and manage client care programs to enhance outcomes and experiences.
• Compliance and Quality Assurance
  • Ensure adherence to healthcare laws, including HIPAA, OSHA, and state-specific regulations.
  • Develop and implement quality control programs to maintain and improve client care standards.
  • Lead efforts to maintain accreditation and prepare Brighter Stronger Foundation for audits and inspections.
• Strategic Planning
  • Analyze program performance data to identify areas for improvement and growth opportunities.
  • Develop and implement long-term strategies to improve efficiency, expand service offerings, and increase client volume.
  • Stay updated on industry trends and integrate innovative practices to enhance program operations.
• Communication and Liaison
  • Act as the main point of contact between program staff, physicians, and management.
  • Coordinate with external partners, including insurance companies, suppliers, and healthcare organizations.
  • Serve as a liaison between Brighter Stronger Foundation and the community, promoting services and building relationships.

Requirements

• Healthcare and administrative experience, preferably in behavioral health or a related service environment.
• Working knowledge of authorizations, insurance processes, scheduling coordination, and compliance requirements.
• Strong organization and attention to detail, with the ability to manage multiple priorities and deadlines.
• Professional, empathetic communication skills with clients, families, staff, and external partners.
• Ability to learn quickly, take initiative, proactively resolve issues, and follow through to completion.
• Bachelor’s Degree in Psychology, Social Work, or related field and a minimum of 5 years experience, or Master’s Degree and 3 years experience.
• 2 years of experience working with people with autism (required).
• 3 years of supervising experience (required).

Benefits

• Competitive full benefits package.
• Roth 401(k) or Standard 401(k) with company match.
• Comprehensive Medical, Dental, and Vision Insurance.
• Health Savings Account (HSA) options.
• Generous Paid Time Off and Sick Leave.
• Flexible scheduling to support work-life balance.
• Employee Assistance Program (EAP).
• Ongoing Professional Development Support.
• Employee Referral Bonus Program.
• Life insurance.
• On Demand Pay: Get early access to earned wages.