Client Care Manager

About the role

Founded in 2010, Brighter, Stronger Foundation (BSF) was created to meet the unmet behavioral health needs of individuals and families across Baltimore and surrounding counties. Built on a client-first philosophy, BSF delivers high-quality, home and community-based services that promote recovery, rehabilitation, and meaningful community integration. Licensed by the State of Maryland and CARF-accredited, BSF has a team of 200+ dedicated professionals committed to improving lives and helping families achieve measurable outcomes.

Position: Client Care Manager - Autism and Related Services. Reports to: Vice President, Client Services and Programs. Work arrangement: In-person. Locations: Abingdon, Maryland & Essex, Maryland. Schedule: Monday–Friday; evenings and weekends required.

Position Summary: We are seeking an organized, detail-driven Client Care Manager with healthcare and administrative experience to support our client services team. This role coordinates authorizations, insurance processes, scheduling, compliance, and front-desk operations while providing professional and empathetic service. The ideal candidate is a quick learner who takes initiative, solves problems proactively, and makes sure nothing falls through the cracks.

Responsibilities

• Operational Management: Oversee daily program operations to ensure efficiency and effectiveness; manage scheduling of staff, program services, and client appointments; ensure smooth client flow and minimize wait times by optimizing operational processes; oversee utilization management processes to maximize resource allocation and ensure cost-effective care delivery; coordinate credentialing for providers to maintain compliance with licensing and payer requirements; implement and monitor billing follow-up processes to ensure timely claim resolution and maximize revenue; develop and execute marketing strategies to increase client volume, community engagement, and service visibility; ensure compliance with all healthcare regulations, policies, and standards.
• Staff Management: Recruit, onboard, train, and supervise administrative and clinical staff; conduct performance evaluations, identify training needs, and implement staff development programs; resolve workplace conflicts and foster a positive, collaborative work environment; schedule staff to align with program needs and ensure adequate coverage at all times.
• Financial Management: Monitor and manage program budgets, financial reports, and billing practices; ensure financial targets are met through cost control, revenue enhancement, and efficient resource utilization; oversee billing, coding, and insurance reimbursement processes, addressing any issues to prevent delays or denials; negotiate contracts with suppliers, vendors, and third-party payers to optimize program resources.
• Client Services: Maintain high standards for client care, safety, and satisfaction; address client complaints, resolve service-related issues, and implement improvements based on feedback; develop and manage client care programs to enhance outcomes and experiences.
• Compliance and Quality Assurance: Ensure adherence to healthcare laws, including HIPAA, OSHA, and state-specific regulations; develop and implement quality control programs to maintain and improve client care standards; lead efforts to maintain accreditation and prepare Brighter Stronger Foundation for audits and inspections.
• Strategic Planning: Analyze program performance data to identify areas