Client Care Liaison - Essex/Union NJ

Position Summary

You will be responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall client satisfaction, and coordinating with internal teams to ensure the provision of high-quality service. You will be the face of Alvita Care in the field, where you will also serve as an advocate for potential clients.

Responsibilities

• Advancing the company's sales to meet or exceed revenue goals
• Building and maintaining relationships with referral sources in the community to build brand awareness and secure new clients for Alvita Care
• Building priority lists, advancing relationships, tracking sales activity effectively and completing all the other necessary tasks for successful referral marketing
• Representing Alvita Care in networking groups, at events, on committees and in other community settings
• Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the necessary information to make an informed decision
• Learning the assessment process and conducting assessments with prospective clients as needed, addressing their questions and concerns, building relationships with their families and converting them into long-term clients
• Communicating effectively within the team to ensure that the care plans meet the clients' needs, that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner
• Providing active relationship management when needed for existing referral cases – this may include home visits, referral meetings, family meetings, and more
• Providing after-hours support for referral partners, prospective clients, and active clients (incl. evenings and weekends) – this support may include e-mail, telephone and/or home visits
• Helping the team ensure that client accounts are up-to-date - especially when referrals are received from clients' legal/financial advisors - coordinating with the finance/billing team and communicating with families when needed
• Maintaining a working knowledge of Alvita Care requirements and obligations where licensed as a Home Care Agency, including the obligations to clients and caregivers
• Maintaining a pulse on the strategic position of Alvita Care within the market, identifying new opportunities to enhance our reputation or build the referral base, helping to implement new programs and regional initiatives, and helping the team members to better understand the local competition

Qualifications

• Registered Nurse with Bachelor's degree, licensed in the states of NY, NJ or CT; Social Worker licensed in the states of NY, NJ or CT; or Experience as a sales or marketing professional at a prestigious senior living community
• Excellent customer service and sales skills
• Results orientation and prioritization
• Computer proficiency and ability to document sales activity timely and accurately in the HubSpot platform
• Familiarity with video conferencing, social media platforms and Google products
• The ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle
• Current driver's license and proof of insurance; ability to travel 90% of the time in the field within assigned territory
• The ability to explain client service agreements in a thorough manner to include payment and billing terms so the client has full understanding prior to the start of care
• Effectively manage all sales-related administrative duties, including, but not limited to: account plan development, routing, expense reporting, pipeline and referral network management and activity documentation via HubSpot, securing and managing marketing collateral and other resources
• Flexibility and adaptability to thrive in a fast-paced environment
• Strong interpersonal communication, influencing, critical thinking and problem-solving skills
• Attention to detail and a commitment to producing accurate, high-quality work
• Have an empathetic and warm disposition
• Have an entrepreneurial spirit, drive, and goal-oriented work ethic
• High energy and a positive attitude, with the ability to excel under pressure

Success Factors

• Passionate about creating awareness about long term care services in the local communities you serve
• Strong emotional intelligence and high integrity
• Able to tell a story and leverage proven influencing skills to educate clients and ensure they understand the full value of our service offerings
• Able to establish strong working partnerships with internal stakeholders in operations and finance
• Able to navigate through tough conversations with multiple stakeholders, decision makers and family members

Compensation And Benefits

Compensation for this position includes a base salary of $100,000 to $120,000 plus a generous commission plan. We offer a competitive, comprehensive benefit package for full-time employees. Equal Opportunity Employer Alvita Care is an equal opportunity employer. Alvita Care prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.