Client Care Coordinator, The Landing Family Shelter

About the role

CAMBA is a community organization providing a wide range of integrated programs to more than 72,000 individuals and families annually. The Landing Family Shelter, funded by the New York City Department of Homeless Services, offers a supportive environment for 169 homeless families.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with Federal, State, City, and CAMBA security and privacy policies.
• Aid clients in completing CAMBA intake applications, screenings, and forms.
• Create and maintain client files and make file copies.
• Conduct initial risk assessments of clients and their families.
• Prepare initial biopsychosocial evaluations within 30 days of client entry and update according to regulations.
• Provide “instant response” services when a client's immediate well-being and safety is threatened.
• Collaborate with clients and case managers to prepare initial Independent Living Plans (ILPs).
• Assist clients in accessing community resources and referring them to appropriate services.
• Follow up with clients and referral organizations regarding client contact and progress.
• Consult with others to determine causes of client problems and implement solutions.
• Act as an advocate for clients and their families to arrange for necessary medical, psychiatric, and other tests and examinations.
• Alter clients' and their families' attitudes and behaviors to improve their conditions.
• Facilitate or participate in case conferences to ensure collaborative service delivery.
• Lead group counseling sessions and psychoeducation to enhance social development and psychological education.
• Monitor clients' progress toward their goals through regular contacts/sessions.
• Document client contacts within 48 hours.
• Periodically reassess clients and update services plans and goals.
• Follow up with clients post-successful completion of primary goals to ensure stability.
• Ensure all clients' charts contain required documentation.
• Market the program internally to recruit clients.
• Complete weekly unit inspections for clients with newborns or ACS involvements.

Requirements

• Minimum Education/Experience: Licensed Master Social Worker (LMSW) required within one year of date of hire. Additional requirements include pre-employment clearances, TB test, First Aid/CPR certification, and overdose prevention certification.
• Bilingual Preferred
• Sensitivity and awareness of working with homeless and vulnerable populations is a plus.

Qualifications

• Ability to maintain clearances throughout the duration of employment.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Knowledge of mental health and social services.
• Ability to work independently and collaboratively.

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

Pay

$69,010 - $74,160 annually

Schedule

Full-time (35 hours per week)